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TI02: Personalized Traveler Information

This service package provides tailored information in response to a traveler request. Both real-time interactive request/response systems and information systems that "push" a tailored stream of information to the traveler based on a submitted profile are supported. The traveler can obtain current information regarding traffic conditions, roadway maintenance and construction, transit services, ride share/ride match, parking management, detours and pricing information. Although the Internet is the predominate network used for traveler information dissemination, a range of two-way wide-area wireless and fixed-point to fixed-point communications systems may be used to support the required data communications with the traveler. A variety of interactive devices may be used by the traveler to access information prior to a trip or en route including phone via a 511-like portal and web pages via smart phone, tablet, personal computer, and a variety of in-vehicle devices.

Relevant Regions: Australia, Canada, European Union, and United States

Enterprise

Development Stage Roles and Relationships

Installation Stage Roles and Relationships

Operations and Maintenance Stage Roles and Relationships
(hide)

Source Destination Role/Relationship
Border Inspection System Maintainer Border Inspection System Maintains
Border Inspection System Manager Border Inspection System Manages
Border Inspection System Owner Border Inspection System Maintainer System Maintenance Agreement
Border Inspection System Owner Border Inspection System Manager Operations Agreement
Border Inspection System Owner TIC Operator Application Usage Agreement
Border Inspection System Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Border Inspection System Owner Transportation Information Center Owner Information Exchange and Action Agreement
Border Inspection System Owner Transportation Information Center User Service Usage Agreement
Border Inspection System Supplier Border Inspection System Owner Warranty
Emergency Management Center Maintainer Emergency Management Center Maintains
Emergency Management Center Manager Emergency Management Center Manages
Emergency Management Center Owner Emergency Management Center Maintainer System Maintenance Agreement
Emergency Management Center Owner Emergency Management Center Manager Operations Agreement
Emergency Management Center Owner TIC Operator Application Usage Agreement
Emergency Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Emergency Management Center Owner Transportation Information Center Owner Information Provision Agreement
Emergency Management Center Owner Transportation Information Center User Service Usage Agreement
Emergency Management Center Supplier Emergency Management Center Owner Warranty
Emissions Management Center Maintainer Emissions Management Center Maintains
Emissions Management Center Manager Emissions Management Center Manages
Emissions Management Center Owner Emissions Management Center Maintainer System Maintenance Agreement
Emissions Management Center Owner Emissions Management Center Manager Operations Agreement
Emissions Management Center Owner TIC Operator Application Usage Agreement
Emissions Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Emissions Management Center Owner Transportation Information Center Owner Information Provision Agreement
Emissions Management Center Owner Transportation Information Center User Service Usage Agreement
Emissions Management Center Supplier Emissions Management Center Owner Warranty
Event Promoter System Maintainer Event Promoter System Maintains
Event Promoter System Manager Event Promoter System Manages
Event Promoter System Owner Event Promoter System Maintainer System Maintenance Agreement
Event Promoter System Owner Event Promoter System Manager Operations Agreement
Event Promoter System Owner TIC Operator Application Usage Agreement
Event Promoter System Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Event Promoter System Owner Transportation Information Center Owner Information Provision Agreement
Event Promoter System Owner Transportation Information Center User Service Usage Agreement
Event Promoter System Supplier Event Promoter System Owner Warranty
Light Vehicle Driver Light Vehicle OBE Operates
Light Vehicle OBE Maintainer Light Vehicle OBE Maintains
Light Vehicle OBE Manager Light Vehicle Driver System Usage Agreement
Light Vehicle OBE Manager Light Vehicle OBE Manages
Light Vehicle OBE Owner Light Vehicle OBE Maintainer System Maintenance Agreement
Light Vehicle OBE Owner Light Vehicle OBE Manager Operations Agreement
Light Vehicle OBE Owner TIC Operator Application Usage Agreement
Light Vehicle OBE Owner TIC Operator Vehicle Operating Agreement
Light Vehicle OBE Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Light Vehicle OBE Owner Transportation Information Center Owner Expectation of Data Provision
Light Vehicle OBE Owner Transportation Information Center User Service Usage Agreement
Light Vehicle OBE Supplier Light Vehicle OBE Owner Warranty
Maint and Constr Management Center Maintainer Maint and Constr Management Center Maintains
Maint and Constr Management Center Manager Maint and Constr Management Center Manages
Maint and Constr Management Center Owner Maint and Constr Management Center Maintainer System Maintenance Agreement
Maint and Constr Management Center Owner Maint and Constr Management Center Manager Operations Agreement
Maint and Constr Management Center Owner TIC Operator Application Usage Agreement
Maint and Constr Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Maint and Constr Management Center Owner Transportation Information Center Owner Information Provision Agreement
Maint and Constr Management Center Owner Transportation Information Center User Service Usage Agreement
Maint and Constr Management Center Supplier Maint and Constr Management Center Owner Warranty
Media Maintainer Media Maintains
Media Manager Media Manages
Media Owner Media Maintainer System Maintenance Agreement
Media Owner Media Manager Operations Agreement
Media Supplier Media Owner Warranty
Other Transportation Information Centers Maintainer Other Transportation Information Centers Maintains
Other Transportation Information Centers Manager Other Transportation Information Centers Manages
Other Transportation Information Centers Owner Other Transportation Information Centers Maintainer System Maintenance Agreement
Other Transportation Information Centers Owner Other Transportation Information Centers Manager Operations Agreement
Other Transportation Information Centers Owner TIC Operator Application Usage Agreement
Other Transportation Information Centers Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Other Transportation Information Centers Owner Transportation Information Center Owner Information Exchange Agreement
Other Transportation Information Centers Owner Transportation Information Center User Service Usage Agreement
Other Transportation Information Centers Supplier Other Transportation Information Centers Owner Warranty
Parking Management Center Maintainer Parking Management Center Maintains
Parking Management Center Manager Parking Management Center Manages
Parking Management Center Owner Parking Management Center Maintainer System Maintenance Agreement
Parking Management Center Owner Parking Management Center Manager Operations Agreement
Parking Management Center Owner TIC Operator Application Usage Agreement
Parking Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Parking Management Center Owner Transportation Information Center Owner Information Provision Agreement
Parking Management Center Owner Transportation Information Center User Service Usage Agreement
Parking Management Center Supplier Parking Management Center Owner Warranty
Payment Administration Center Maintainer Payment Administration Center Maintains
Payment Administration Center Manager Payment Administration Center Manages
Payment Administration Center Owner Payment Administration Center Maintainer System Maintenance Agreement
Payment Administration Center Owner Payment Administration Center Manager Operations Agreement
Payment Administration Center Owner TIC Operator Application Usage Agreement
Payment Administration Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Payment Administration Center Owner Transportation Information Center Owner Information Provision Agreement
Payment Administration Center Owner Transportation Information Center User Service Usage Agreement
Payment Administration Center Supplier Payment Administration Center Owner Warranty
Personal Information Device Maintainer Personal Information Device Maintains
Personal Information Device Manager Personal Information Device Manages
Personal Information Device Manager Traveler System Usage Agreement
Personal Information Device Owner Personal Information Device Maintainer System Maintenance Agreement
Personal Information Device Owner Personal Information Device Manager Operations Agreement
Personal Information Device Owner Social Media Maintainer Maintenance Data Exchange Agreement
Personal Information Device Owner Social Media Owner Information Provision and Action Agreement
Personal Information Device Owner Social Media User Service Usage Agreement
Personal Information Device Owner TIC Operator Application Usage Agreement
Personal Information Device Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Personal Information Device Owner Transportation Information Center Owner Information Provision and Action Agreement
Personal Information Device Owner Transportation Information Center User Service Usage Agreement
Personal Information Device Supplier Personal Information Device Owner Warranty
Social Media Maintainer Social Media Maintains
Social Media Manager Social Media Manages
Social Media Owner Personal Information Device Maintainer Maintenance Data Exchange Agreement
Social Media Owner Personal Information Device Owner Information Provision Agreement
Social Media Owner Personal Information Device User Service Usage Agreement
Social Media Owner Social Media Maintainer System Maintenance Agreement
Social Media Owner Social Media Manager Operations Agreement
Social Media Owner TIC Operator Application Usage Agreement
Social Media Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Social Media Owner Transportation Information Center Owner Information Exchange Agreement
Social Media Owner Transportation Information Center User Service Usage Agreement
Social Media Owner Traveler Application Usage Agreement
Social Media Supplier Social Media Owner Warranty
Surface Transportation Weather Service Maintainer Surface Transportation Weather Service Maintains
Surface Transportation Weather Service Manager Surface Transportation Weather Service Manages
Surface Transportation Weather Service Owner Surface Transportation Weather Service Maintainer System Maintenance Agreement
Surface Transportation Weather Service Owner Surface Transportation Weather Service Manager Operations Agreement
Surface Transportation Weather Service Owner TIC Operator Application Usage Agreement
Surface Transportation Weather Service Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Surface Transportation Weather Service Owner Transportation Information Center Owner Information Provision Agreement
Surface Transportation Weather Service Owner Transportation Information Center User Service Usage Agreement
Surface Transportation Weather Service Supplier Surface Transportation Weather Service Owner Warranty
TIC Operator Transportation Information Center Operates
Traffic Management Center Maintainer Traffic Management Center Maintains
Traffic Management Center Manager Traffic Management Center Manages
Traffic Management Center Owner TIC Operator Application Usage Agreement
Traffic Management Center Owner Traffic Management Center Maintainer System Maintenance Agreement
Traffic Management Center Owner Traffic Management Center Manager Operations Agreement
Traffic Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Traffic Management Center Owner Transportation Information Center Owner Information Provision Agreement
Traffic Management Center Owner Transportation Information Center User Service Usage Agreement
Traffic Management Center Supplier Traffic Management Center Owner Warranty
Transit Management Center Maintainer Transit Management Center Maintains
Transit Management Center Manager Transit Management Center Manages
Transit Management Center Owner TIC Operator Application Usage Agreement
Transit Management Center Owner Transit Management Center Maintainer System Maintenance Agreement
Transit Management Center Owner Transit Management Center Manager Operations Agreement
Transit Management Center Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Transit Management Center Owner Transportation Information Center Owner Information Provision Agreement
Transit Management Center Owner Transportation Information Center User Service Usage Agreement
Transit Management Center Supplier Transit Management Center Owner Warranty
Transportation Information Center Maintainer Transportation Information Center Maintains
Transportation Information Center Manager TIC Operator System Usage Agreement
Transportation Information Center Manager Transportation Information Center Manages
Transportation Information Center Owner Light Vehicle Driver Application Usage Agreement
Transportation Information Center Owner Light Vehicle OBE Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Light Vehicle OBE Owner Information Provision Agreement
Transportation Information Center Owner Light Vehicle OBE User Service Usage Agreement
Transportation Information Center Owner Media Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Media Owner Information Provision Agreement
Transportation Information Center Owner Media User Service Usage Agreement
Transportation Information Center Owner Other Transportation Information Centers Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Other Transportation Information Centers Owner Information Exchange Agreement
Transportation Information Center Owner Other Transportation Information Centers User Service Usage Agreement
Transportation Information Center Owner Personal Information Device Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Personal Information Device Owner Information Provision Agreement
Transportation Information Center Owner Personal Information Device User Service Usage Agreement
Transportation Information Center Owner Social Media Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Social Media Owner Information Exchange Agreement
Transportation Information Center Owner Social Media User Service Usage Agreement
Transportation Information Center Owner Transportation Information Center Maintainer System Maintenance Agreement
Transportation Information Center Owner Transportation Information Center Manager Operations Agreement
Transportation Information Center Owner Traveler Application Usage Agreement
Transportation Information Center Owner Traveler Information Voice System Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Traveler Information Voice System Owner Information Exchange Agreement
Transportation Information Center Owner Traveler Information Voice System User Service Usage Agreement
Transportation Information Center Owner Traveler Support Equipment Maintainer Maintenance Data Exchange Agreement
Transportation Information Center Owner Traveler Support Equipment Owner Information Provision Agreement
Transportation Information Center Owner Traveler Support Equipment User Service Usage Agreement
Transportation Information Center Supplier Transportation Information Center Owner Warranty
Traveler Personal Information Device Operates
Traveler Traveler Support Equipment Operates
Traveler Information Voice System Maintainer Traveler Information Voice System Maintains
Traveler Information Voice System Manager Traveler Information Voice System Manages
Traveler Information Voice System Owner TIC Operator Application Usage Agreement
Traveler Information Voice System Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Traveler Information Voice System Owner Transportation Information Center Owner Information Exchange Agreement
Traveler Information Voice System Owner Transportation Information Center User Service Usage Agreement
Traveler Information Voice System Owner Traveler Information Voice System Maintainer System Maintenance Agreement
Traveler Information Voice System Owner Traveler Information Voice System Manager Operations Agreement
Traveler Information Voice System Supplier Traveler Information Voice System Owner Warranty
Traveler Support Equipment Maintainer Traveler Support Equipment Maintains
Traveler Support Equipment Manager Traveler System Usage Agreement
Traveler Support Equipment Manager Traveler Support Equipment Manages
Traveler Support Equipment Owner TIC Operator Application Usage Agreement
Traveler Support Equipment Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Traveler Support Equipment Owner Transportation Information Center Owner Information Exchange and Action Agreement
Traveler Support Equipment Owner Transportation Information Center User Service Usage Agreement
Traveler Support Equipment Owner Traveler Support Equipment Maintainer System Maintenance Agreement
Traveler Support Equipment Owner Traveler Support Equipment Manager Operations Agreement
Traveler Support Equipment Supplier Traveler Support Equipment Owner Warranty
Weather Service System Maintainer Weather Service System Maintains
Weather Service System Manager Weather Service System Manages
Weather Service System Owner TIC Operator Application Usage Agreement
Weather Service System Owner Transportation Information Center Maintainer Maintenance Data Exchange Agreement
Weather Service System Owner Transportation Information Center Owner Information Provision Agreement
Weather Service System Owner Transportation Information Center User Service Usage Agreement
Weather Service System Owner Weather Service System Maintainer System Maintenance Agreement
Weather Service System Owner Weather Service System Manager Operations Agreement
Weather Service System Supplier Weather Service System Owner Warranty

Functional

This service package includes the following Functional View PSpecs:

Physical Object Functional Object PSpec Number PSpec Name
Personal Information Device Personal Interactive Traveler Information 6.8.1.1.1 Determine Personal Portable Device Guidance Method
6.8.1.1.2 Provide Personal Portable Device Dynamic Guidance
6.8.3.1 Get Traveler Personal Request
6.8.3.2 Provide Traveler with Personal Travel Information
6.8.3.3 Provide Traveler Personal Interface
6.8.3.4 Update Traveler Personal Display Map Data
6.8.3.5 Provide Traveler Transit Services Interface
6.8.3.6 Provide Personal Safety Messages
6.8.3.7 Manage Traveler Personal Social Media Interface
7.5.3 Provide Personal Payment Device Interface
7.6.6.3 Provide Road Use Charging Services Personal Interface
Transportation Information Center TIC Data Collection 6.2.1 Collect Misc Traveler Information
6.2.2 Collect Traffic Data
6.2.3 Collect Transit Operations Data
6.2.4 Collect Multimodal Data
6.2.5 Collect Situation and Sensor Data From Vehicles
6.2.6 Collect Emergency Traveler Data
6.5.4 Process Travel Services Provider Data
6.6.2.3 Provide Route Segment Data for Other Areas
7.4.2 Collect Price Data for Traveler Information Use
TIC Interactive Traveler Information 6.10 Manage Traveler Profiles
6.2.1 Collect Misc Traveler Information
6.5.2 Provide Interactive Data Interface
7.4.1.2 Process Travel Services Provider Payments
7.4.1.3 Process Driver Map Update Payments
7.4.1.4 Process Traveler Map Update Payments
7.4.1.6 Process Traveler Trip and Other Services Payments
7.4.1.7 Process Traveler Rideshare Payments
TIC Traveler Telephone Information 6.5.6 Provide Traveler Telecomm Information
6.5.7 Provide Operator Interface for Traveler Information Parameters
Traveler Support Equipment Traveler Interactive Information 6.3.1 Get Traveler Request
6.3.2 Inform Traveler
6.3.3 Provide Public Traveler Interface
6.3.4 Update Traveler Display Map Data at Kiosk
7.3.4 Provide Remote Terminal Payment Device Interface
7.5.2 Provide Traveler Roadside Payment Device Interface
7.5.4 Provide Traveler Kiosk Payment Device Interface
7.6.6.2 Provide Road Use Charging Services Kiosk Interface
Vehicle Light Vehicle Interactive Traveler Information 3.1.3 Process Vehicle On-board Data
3.3.1 Provide Communications Function
6.7.1.2 Provide Driver Guidance Interface
6.7.3.1 Get Driver Personal Request
6.7.3.2 Provide Driver with Personal Travel Information
6.7.3.3 Provide Driver Information Interface
6.7.3.4 Update Driver Display Map Data
7.2.3 Provide Driver Parking Lot Payment Interface
7.2.4 Distribute Advanced Tolls and Fares
7.2.5 Provide Payment Device Interface for Parking
7.5.1 Provide Vehicle Payment Device Interface

Physical

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Includes Physical Objects:

Physical Object Class Description
Border Inspection System Field 'Border Inspection System' represents data systems used at the border for the inspection of people or goods. It supports immigration, customs (trade), agricultural, and FDA inspections as applicable. It includes sensors and surveillance systems to identify and classify drivers and their cargo as they approach a border crossing, the systems used to interface with the back-office administration systems and provide information on status of the crossing or events.
Emergency Management Center Center The 'Emergency Management Center' represents systems that support incident management, disaster response and evacuation, security monitoring, and other security and public safety-oriented ITS applications. It includes the functions associated with fixed and mobile public safety communications centers including public safety call taker and dispatch centers operated by police (including transit police), fire, and emergency medical services. It includes the functions associated with Emergency Operations Centers that are activated at local, regional, state, and federal levels for emergencies and the portable and transportable systems that support Incident Command System operations at an incident. This Center also represents systems associated with towing and recovery, freeway service patrols, HAZMAT response teams, and mayday service providers.

It manages sensor and surveillance equipment used to enhance transportation security of the roadway infrastructure (including bridges, tunnels, interchanges, and other key roadway segments) and the public transportation system (including transit vehicles, public areas such as transit stops and stations, facilities such as transit yards, and transit infrastructure such as rail, bridges, tunnels, or bus guideways). It provides security/surveillance services to improve traveler security in public areas not a part of the public transportation system.

It monitors alerts, advisories, and other threat information and prepares for and responds to identified emergencies. It coordinates emergency response involving multiple agencies with peer centers. It stores, coordinates, and utilizes emergency response and evacuation plans to facilitate this coordinated response. Emergency situation information including damage assessments, response status, evacuation information, and resource information are shared The Emergency Management Center also provides a focal point for coordination of the emergency and evacuation information that is provided to the traveling public, including wide-area alerts when immediate public notification is warranted.

It tracks and manages emergency vehicle fleets using real-time road network status and routing information from the other centers to aid in selecting the emergency vehicle(s) and routes, and works with other relevant centers to tailor traffic control to support emergency vehicle ingress and egress, implementation of special traffic restrictions and closures, evacuation traffic control plans, and other special strategies that adapt the transportation system to better meet the unique demands of an emergency.
Emissions Management Center Center The 'Emissions Management Center' provides the capabilities for air quality managers to monitor and manage air quality. These capabilities include collecting emissions data from distributed emissions sensors (included in ITS Roadway Equipment) and directly from connected vehicles. The sensors monitor general air quality and also monitor the emissions of individual vehicles on the roadway. The measures are collected, processed, and used to support environmental monitoring applications.
Event Promoter System Center 'Event Promoter System' represents Special Event Sponsors that have knowledge of events that may impact travel on roadways or other modal means. Examples of special event sponsors include sporting events, conventions, motorcades/parades, and public/political events. These promoters interface to the ITS to provide event information such as date, time, estimated duration, location, and any other information pertinent to traffic movement in the surrounding area.
Light Vehicle Driver Vehicle The 'Light Vehicle Driver' represents the person that operates a light vehicle on the roadway. This physical object covers the interactions that are specific to light, passenger vehicles. See also the 'Driver' physical object that covers interactions that are shared by operators of light, transit, commercial, and emergency vehicles where the interactions are not particular to the type of vehicle.
Light Vehicle OBE Vehicle The 'Light Vehicle OBE' includes traveler-oriented capabilities that apply to passenger cars, trucks, and motorcycles that are used for personal travel. The rules vary by jurisdiction, but generally light vehicles are restricted in their weight and the maximum number of passengers they can carry. In ARC-IT, the Light Vehicle OBE represents vehicles that are operated as personal vehicles that are not part of a vehicle fleet and are not used commercially; thus, the choice between the various vehicle subsystems should be based more on how the vehicle is used than how much the vehicle weighs. See also the 'Vehicle' subsystem that includes the general safety and information services that apply to all types of vehicles, including light vehicles.
Maint and Constr Management Center Center The 'Maint and Constr Management Center' monitors and manages roadway infrastructure construction and maintenance activities. Representing both public agencies and private contractors that provide these functions, this physical object manages fleets of maintenance, construction, or special service vehicles (e.g., snow and ice control equipment). The physical object receives a wide range of status information from these vehicles and performs vehicle dispatch, routing, and resource management for the vehicle fleets and associated equipment. The physical object participates in incident response by deploying maintenance and construction resources to an incident scene, in coordination with other center physical objects. The physical object manages equipment at the roadside, including environmental sensors and automated systems that monitor and mitigate adverse road and surface weather conditions. It manages the repair and maintenance of both non-ITS and ITS equipment including the traffic controllers, detectors, dynamic message signs, signals, and other equipment associated with the roadway infrastructure. Weather information is collected and fused with other data sources and used to support advanced decision support systems.

The physical object remotely monitors and manages ITS capabilities in work zones, gathering, storing, and disseminating work zone information to other systems. It manages traffic in the vicinity of the work zone and advises drivers of work zone status (either directly at the roadside or through an interface with the Transportation Information Center or Traffic Management Center physical objects.)

Construction and maintenance activities are tracked and coordinated with other systems, improving the quality and accuracy of information available regarding closures and other roadway construction and maintenance activities.
Media Center 'Media' represents the information systems that provide traffic reports, travel conditions, and other transportation-related news services to the traveling public through radio, TV, and other media. Traffic and travel advisory information that are collected by ITS are provided to this object. It is also a source for traffic flow information, incident and special event information, and other events that may have implications for the transportation system.
Other Transportation Information Centers Center Representing another Transportation Information Center, this object is intended to provide a source and destination for ITS information flows between peer information and service provider functions. It enables cooperative information sharing between providers as conditions warrant.
Parking Management Center Center The 'Parking Management Center' manages one or more parking lots by providing configuration and control of field infrastructure, user account management and interfaces with financial systems to manage payment. This p-object takes the back office portion of the Parking Management System's functionality as it was defined in ARC-IT 8.3 and prior.
Payment Administration Center Center The 'Payment Administration Center' provides general payment administration capabilities and supports the electronic transfer of funds from the customer to the transportation system operator or other service provider. Charges can be recorded for tolls, vehicle-mileage charging, congestion charging, or other goods and services. It supports traveler enrollment and collection of both pre-payment and post-payment transportation fees in coordination with the financial infrastructure supporting electronic payment transactions. The system may establish and administer escrow accounts depending on the clearinghouse scheme and the type of payments involved. It may post a transaction to the customer account, generate a bill (for post-payment accounts), debit an escrow account, or interface to a financial infrastructure to debit a customer designated account. It supports communications with the ITS Roadway Payment Equipment to support fee collection operations. As an alternative, a wide-area wireless interface can be used to communicate directly with vehicle equipment. It also sets and administers the pricing structures and may implement road pricing policies in coordination with the Traffic Management Center.
Personal Information Device Personal The 'Personal Information Device' provides the capability for travelers to receive formatted traveler information wherever they are. Capabilities include traveler information, trip planning, and route guidance. Frequently a smart phone, the Personal Information Device provides travelers with the capability to receive route planning and other personally focused transportation services from the infrastructure in the field, at home, at work, or while en-route. Personal Information Devices may operate independently or may be linked with vehicle on-board equipment. This subsystem also supports safety related services with the capability to broadcast safety messages and initiate a distress signal or request for help.
Social Media Center 'Social Media' provides forums for social interaction and opportunities for gathering and distributing traveler information. These sites provide crowd sourced information and the opportunity to provide traveler information to specific communities of interest. Examples include Facebook, Twitter, and LinkedIn. Each social media platform offers its own tools and API that allow integration of web content into a shared social media experience.
Surface Transportation Weather Service Center The 'Surface Transportation Weather Service' represents the providers of value-added sector-specific meteorological services. These providers utilize National Weather Service data and predictions, road condition information and local environmental data provided by traffic management or maintenance organizations, and their own models to provide surface transportation related weather observations and forecasts including pavement temperature and conditions.
TIC Operator Center This 'TIC Operator' represents the person or people that monitor and manage traveler information services provided by the Transportation Information Center.
Traffic Management Center Center The 'Traffic Management Center' monitors and controls traffic and the road network. It represents centers that manage a broad range of transportation facilities including freeway systems, rural and suburban highway systems, and urban and suburban traffic control systems. It communicates with ITS Roadway Equipment and Connected Vehicle Roadside Equipment (RSE) to monitor and manage traffic flow and monitor the condition of the roadway, surrounding environmental conditions, and field equipment status. It manages traffic and transportation resources to support allied agencies in responding to, and recovering from, incidents ranging from minor traffic incidents through major disasters.
Transit Management Center Center The 'Transit Management Center' manages transit vehicle fleets and coordinates with other modes and transportation services. It provides operations, maintenance, customer information, planning and management functions for the transit property. It spans distinct central dispatch and garage management systems and supports the spectrum of fixed route, flexible route, paratransit services, transit rail, and bus rapid transit (BRT) service. The physical object's interfaces support communication between transit departments and with other operating entities such as emergency response services and traffic management systems.
Transportation Information Center Center The 'Transportation Information Center' collects, processes, stores, and disseminates transportation information to system operators and the traveling public. The physical object can play several different roles in an integrated ITS. In one role, the TIC provides a data collection, fusing, and repackaging function, collecting information from transportation system operators and redistributing this information to other system operators in the region and other TICs. In this information redistribution role, the TIC provides a bridge between the various transportation systems that produce the information and the other TICs and their subscribers that use the information. The second role of a TIC is focused on delivery of traveler information to subscribers and the public at large. Information provided includes basic advisories, traffic and road conditions, transit schedule information, yellow pages information, ride matching information, and parking information. The TIC is commonly implemented as a website or a web-based application service, but it represents any traveler information distribution service.
Traveler Personal The 'Traveler' represents any individual who uses transportation services. The interfaces to the traveler provide general pre-trip and en-route information supporting trip planning, personal guidance, and requests for assistance in an emergency that are relevant to all transportation system users. It also represents users of a public transportation system and addresses interfaces these users have within a transit vehicle or at transit facilities such as roadside stops and transit centers.
Traveler Information Voice System Center The 'Traveler Information Voice System' provides the caller interface and voice processing (voice recognition/synthesis) that supports voice-enabled traveler telephone information systems. It provides wireline and wireless caller access to 511 systems and other telephone access mechanisms like 7 or 10 digit local access numbers. It represents the boundary of the architecture where a call is received and processed and includes voice portal capabilities in scenarios where a distinct voice portal exists between ITS Centers and telecommunications providers. The terminator gathers traveler information, alerts, and advisories from information service provider(s) and uses this information to support voice-based interactions with a traveler.
Traveler Support Equipment Field 'Traveler Support Equipment' provides access to traveler information at transit stations, transit stops, other fixed sites along travel routes (e.g., rest stops, merchant locations), and major trip generation locations such as special event centers, hotels, office complexes, amusement parks, and theaters. Traveler information access points include kiosks and informational displays supporting varied levels of interaction and information access. At transit stops this might be simple displays providing schedule information and imminent arrival signals. This may be extended to include multi-modal information including traffic conditions and transit schedules to support mode and route selection at major trip generation sites. Personalized route planning and route guidance information can also be provided based on criteria supplied by the traveler. It also supports service enrollment and electronic payment of transit fares. In addition to the traveler information provision, it also enhances security in public areas by supporting traveler activated silent alarms.
Weather Service System Center The 'Weather Service System' provides weather, hydrologic, and climate information and warnings of hazardous weather including thunderstorms, flooding, hurricanes, tornadoes, winter weather, tsunamis, and climate events. It provides atmospheric weather observations and forecasts that are collected and derived by the National Weather Service, private sector providers, and various research organizations. The interface provides formatted weather data products suitable for on-line processing and integration with other ITS data products as well as Doppler radar images, satellite images, severe storm warnings, and other products that are formatted for presentation to various ITS users.

Includes Functional Objects:

Functional Object Description Physical Object
Light Vehicle Interactive Traveler Information 'Light Vehicle Interactive Traveler Information' provides drivers with personalized traveler information including traffic and road conditions, transit information, maintenance and construction information, multimodal information, event information, and weather information. The provided information is tailored based on driver requests. Both one-time requests for information and on-going information streams based on a submitted traveler profile and preferences are supported. Light Vehicle OBE
Personal Interactive Traveler Information 'Personal Interactive Traveler Information' provides traffic information, road conditions, transit information, yellow pages (traveler services) information, special event information, and other traveler information that is specifically tailored based on the traveler's request and/or previously submitted traveler profile information. It also supports interactive services that support enrollment, account management, and payments for transportation services. The interactive traveler information capability is provided by personal devices including personal computers and personal portable devices such as smart phones. Personal Information Device
TIC Data Collection 'TIC Data Collection' collects transportation-related data from other centers, performs data quality checks on the collected data and then consolidates, verifies, and refines the data and makes it available in a consistent format to applications that support operational data sharing between centers and deliver traveler information to end-users. A broad range of data is collected including traffic and road conditions, transit data, emergency information and advisories, weather data, special event information, traveler services, parking, multimodal data, and toll/pricing data. It also shares data with other transportation information centers. Transportation Information Center
TIC Interactive Traveler Information 'TIC Interactive Traveler Information' disseminates personalized traveler information including traffic and road conditions, transit information, parking information, maintenance and construction information, multimodal information, event information, and weather information. Tailored information is provided based on the traveler's request in this interactive service. Transportation Information Center
TIC Traveler Telephone Information 'TIC Traveler Telephone Information' services voice-based traveler requests for information that supports traveler telephone information systems like 511. It takes requests for traveler information, which could be voice-formatted traveler requests, dual-tone multi-frequency (DTMF)-based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, it also collects and forwards alerts and advisories to traveler telephone information systems. Transportation Information Center
Traveler Interactive Information 'Traveler Interactive Information' provides traffic information, road conditions, transit information, yellow pages (traveler services) information, special event information, and other traveler information that is specifically tailored based on the traveler's request and/or previously submitted traveler profile information. It also supports interactive services that support enrollment, account management, and payments for transportation services. The interactive traveler information capability is provided by a public traveler interface, such as a kiosk. Traveler Support Equipment

Includes Information Flows:

Information Flow Description
air quality information Aggregated region-wide measured air quality data and possible pollution incident information.
alternate mode information Schedule information for alternate mode transportation providers such as air, ferry, and passenger-carrying heavy rail. This also includes details of incidents and other service disruptions that have occurred in the alternative mode. This also includes measures of service demand that supports assessment of their impact on the road network.
border crossing status information Port of entry status including current wait-times, lane configuration and status including closures and restrictions, and notification of incidents at the border
current infrastructure restrictions Restrictions levied on transportation asset usage based on infrastructure design, surveys, tests, or analyses. This includes standard facility design height, width, and weight restrictions, special restrictions such as spring weight restrictions, and temporary facility restrictions that are imposed during maintenance and construction.
event information Special event information for travelers. This would include a broader array of information than the similar "event plans" that conveys only information necessary to support traffic management for the event.
incident information for public Report of current desensitized incident information prepared for public dissemination.
interactive traveler information Traveler information provided in response to a traveler request. The provided information includes traffic and road conditions, advisories, incidents, restrictions, payment information, transit services, parking information, weather information, and other travel-related data updates and confirmations.
light vehicle driver input Driver input to the light vehicle on-board equipment including configuration data, settings and preferences, interactive requests, and control commands.
light vehicle driver updates Information provided to the light vehicle driver including visual displays, audible information and warnings, and haptic feedback. The updates inform the driver about current conditions, potential hazards, and the current status of vehicle on-board equipment.
maint and constr work plans Future construction and maintenance work schedules and activities including anticipated closures with anticipated impact to the roadway, alternate routes, anticipated delays, closure times, and durations.
parking information General parking information and status, including current parking availability, parking pricing, and parking space availability information, including features like number and type of electric charging spots.
qualified environmental conditions data Current road conditions (e.g., surface temperature, subsurface temperature, moisture, icing, treatment status) and surface weather conditions (e.g., air temperature, wind speed, precipitation, visibility) that has had quality checks performed on it and has been formatted and consolidated by the Clarus system. Attributes relating to the data collection (and aggregation) are also included.
road network conditions Current and forecasted traffic information, road and weather conditions, and other road network status. Either raw data, processed data, or some combination of both may be provided by this flow. Information on diversions and alternate routes, closures, and special traffic restrictions (lane/shoulder use, weight restrictions, width restrictions, HOV requirements) in effect is included.
roadway maintenance status Summary of maintenance fleet operations affecting the road network. This includes the status of winter maintenance (snow plow schedule and current status).
social media presence Each social media platform offers its own tools and API that allow integration of web content into a social media experience. This interface establishes a social media presence for traveler information sites, providing current traveler information to subscribers.
TIC operations information presentation Presentation of information to the TIC Operator including current operational status, parameters for broadcast information settings, route selection controls, and travel optimization algorithms.
TIC operator input User input from the TIC system operator including requests to monitor current system operation and inputs to affect system operation including tuning and performance enhancement parameters to traveler information algorithms.
toll data Current toll schedules for different types of vehicles as well as advanced toll payment information.
traffic control information Represents the flow of traffic control and status information between centers. This is reporting only, not actual control. This specifically includes the current state of any demand management strategies that have been implemented.
traffic image meta data Meta data that describes traffic images. Traffic images (video) are in another flow.
traffic images High fidelity, real-time traffic images suitable for surveillance monitoring by the operator or for use in machine vision applications. This flow includes the images. Meta data that describes the images is contained in another flow.
transit and fare schedules Transit service information including routes, schedules, and fare information. This also includes on-demand service information.
transit incident information Information on transit incidents that impact transit services for public dissemination.
transit schedule adherence information Dynamic transit schedule adherence and transit vehicle location information.
transit service information Transit service information including routes, schedules, and fare information as well as dynamic transit schedule adherence and transit vehicle location information.
transportation weather information Current and forecast road conditions and weather information (e.g., surface condition, flooding, wind advisories, visibility, etc.) associated with the transportation network. This information is of a resolution, timeliness, and accuracy to be useful in transportation decision making.
traveler alerts Traveler information alerts reporting congestion, incidents, adverse road or weather conditions, restrictions, vehicle requirements, parking availability, transit service delays or interruptions, and other information that may impact the traveler. Relevant alerts are provided based on traveler-supplied profile information including trip characteristics and preferences.
traveler information for media General traveler information regarding incidents, unusual traffic conditions, transit issues, or other advisory information that has been desensitized and provided to the media.
traveler input User input from a traveler to summon assistance, request travel information, make a reservation, or request any other traveler service.
traveler interface updates Visual or audio information (e.g., routes, messages, guidance, emergency information) that is provided to the traveler.
traveler request A request for traveler information including traffic, transit, toll, parking, road weather conditions, event, and passenger rail information. The request identifies the type of information, the area of interest, parameters that are used to prioritize or filter the returned information, and sorting preferences.
traveler sourced updates Traveler posts on traffic and road conditions, parking availability, transit services, traveler services, shelter information, hazards, debris, obstacles, and other real-time crowd-sourced data that may be shared with other travelers.
voice-based traveler information Traveler information sent to the telecommunications systems for traveler information terminator. This flow may represent the bulk transfer of traveler information, including traffic conditions, incident information, transit information and weather and road condition information. It may be specially formatted for voice-based traveler information.
voice-based traveler request The electronic traveler information request from the telecommunications systems for traveler information terminator. It may be specifically formatted for voice-based traveler requests. The request can be a general subscription intended to initiate a continuous or regular data stream or a specific request intended to initiate a one-time response from the recipient.
weather information Accumulated forecasted and current weather data (e.g., temperature, pressure, wind speed, wind direction, humidity, precipitation, visibility, light conditions, etc.).
work zone information Summary of maintenance and construction work zone activities affecting the road network including the nature of the maintenance or construction activity, location, impact to the roadway, expected time(s) and duration of impact, anticipated delays, alternate routes, and suggested speed limits. This information may be augmented with images that provide a visual indication of current work zone status and traffic impacts.

Goals and Objectives

Associated Planning Factors and Goals

Planning Factor Goal
A. Support the economic vitality of the metropolitan area, especially by enabling global competitiveness, productivity, and efficiency; Improve freight network
B. Increase the safety of the transportation system for motorized and nonmotorized users; Reduce fatalities and injuries
D. Increase the accessibility and mobility of people and for freight; Reduce congestion
F. Enhance the integration and connectivity of the transportation system, across and between modes, for people and freight; Enhance integration and connectivity
G. Promote efficient system management and operation; Improve efficiency
I. Improve the resiliency and reliability of the transportation system and reduce or mitigate stormwater impacts of surface transportation; Improve resiliency and reliability
J. Enhance travel and tourism. Support travel and tourism

Associated Objective Categories

Objective Category
Emergency/Incident Management: Person Hours of Delay
Emergency/Incident Management: Traveler Information
Freeway Management: Efficiency
Special Event Management: Entry/Exit Travel Times
Special Event Management: Traveler Information
System Efficiency: Cost of Congestion
System Efficiency: Delay
System Efficiency: Intensity of Congestion (Travel Time Index)
System Options: Transit Use
System Reliability: Non-Recurring Delay
System Reliability: Planning Time Index
System Reliability: Travel Time 90th/95th Percentile
System Reliability: Travel Time Buffer Index
System Reliability: Variability
Travel Weather Management: Disseminating Information
Traveler Information: Customer Satisfaction
Traveler Information: Information Dissemination
Traveler Information: Trip Planning Tools
Work Zone Management: Traveler Information

Associated Objectives and Performance Measures

Objective Performance Measure
Decrease the average buffer index for (multiple routes or trips) by X percent over Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Decrease the buffer index for (specific travel routes) by X percent over the next Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Enhance regional multimodal trip planning tools to X data sources by year Y. The number of data sources providing information for multi-modal trip planning tools.
Increase average transit load factor by X percent by year Y. Number of riders on various transit units per trip at peak travel times.
Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years. Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.
Increase number of 511 calls per year by X percent in Y years. Number of 511 calls per year.
Increase number of repeat visitors to traveler information website (or 511 system) by X percent in Y years. Number of repeat visitors to traveler information website (or 511 system).
Increase number of users of notifications for traveler information (e.g., e-mail, text message) by X percent in Y years. Number of users of notifications for traveler information (e.g., e-mail, text message) per year.
Increase number of visitors to traveler information website per year by X percent in Y years. Number of visitors to traveler information website per year.
Increase number of Web 2.0 (e.g., Twitter, Facebook) followers by X percent in Y months. Number of Web 2.0 (e.g., Twitter, Facebook) followers.
Increase passenger miles traveled per capita on transit by X percent by year Y. Number of passenger miles traveled per capita.
Increase the accuracy and completeness of traveler information posted (on variable message signs, websites, and/or web 2.0 technologies) by reducing the number of incomplete and inaccurate reports by X percent in Y years. Number of complaints received from system users about inaccurate or missing information.
Increase the ease of use of trip planning tools by X percent by year Y. Trip planning tools ease of use rating.
Increase the methods of effectively disseminating special event information to travelers by X percent in Y years (e.g., media releases, highway advisory radio, dynamic message signs, commercial AM and FM radio). Number of effective methods to disseminate special event information to travelers.
Increase the number of uses of multimodal trip planning tools by X percent by year Y. Number of uses of trip planning tools.
Increase the percentage of planned special events (with attendance above Z) with information on anticipated and actual travel conditions being disseminated to the traveling public at least X hours prior to the event. Percent of special events with expected attendance over Z that traveler information is disseminated at least X hours prior to the event.
Increase transit mode share by X percent by year Y during peak periods. Percent of all peak-period trips made by transit.
Increase transit mode share by X percent by year Y. Percent of all trips made by transit.
Provide traveler information regarding work zones using variable message signs (VMS), 511, traveler information websites, and/or Web 2.0 technologies for at least X percent of work zones on major arterials, freeways, and transit routes over the next Y years. Percent of work zones on major arterials, freeways, and transit routes for which traveler information is available via variable message signs (VMS), 511, traveler information websites, and/or Web 2.0 technologies.
Provide travelers with information on multimodal alternatives to avoid work zones for at least X percent of work zones on major arterials, freeways, and transit routes over the next Y years. Percent of work zones on major arterials, freeways, and transit routes for which information on multimodal alternatives to avoid work zones is available to travelers.
Provide work zone information (for upcoming and ongoing construction projects) to all impacted businesses or tenants of business centers with X employees or more by year Y. Number of impacted businesses or tenants of business centers of X employees or more receiving work zone information (for upcoming and ongoing construction projects).
Reduce average time to clear event's exiting queue by X percent in Y years. Average time to clear event's exiting queue by year per event.
Reduce average travel time into and out of the event by X percent in Y years. Average travel time away from selected special events to a set of locations over a year.
Reduce average travel time into and out of the event by X percent in Y years. Average travel time to selected special events from a set of locations in the area over a year.
Reduce buffer time index for travelers to multiple similar special events by X percent in Y years. Buffer time index for travelers to multiple similar special events.
Reduce hours of delay per capita by X percent by year Y. Hours of delay (person-hours).
Reduce hours of delay per capita by X percent by year Y. Hours of delay per capita.
Reduce hours of delay per driver by X percent by year Y. Hours of delay (person-hours).
Reduce hours of delay per driver by X percent by year Y. Hours of delay per driver.
Reduce non-special event VMT in the event area during events by X percent in Y years. Non-special event VMT in the event area during events over a year.
Reduce the 90th (or 95th) percentile travel times for each route selected by X percent over Y years. 95th or 90th percentile travel times for selected routes.
Reduce the annual monetary cost of congestion per capita for the next X years. Cost (in dollars) of congestion or delay per capita.
Reduce the average buffer time needed to arrive on-time for 95 percent of trips on (specified routes) by X minutes over Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Reduce the average of the 90th (or 95th) percentile travel times for (a group of specific travel routes or trips in the region) by X minutes in Y years. 95th or 90th percentile travel times for selected routes.
Reduce the average planning time for (specific routes in region) by X minutes over the next Y years. The planning time index represents the time that must be added to travel time at free-flow speeds or the posted speed limit to ensure on time arrivals for 95 percent of the trips. Planning time = 95th percentile travel time (minutes) – Travel time at free-flow speed or posted speed limit. Average planning time index or planning time can be computed using a weighted average over person miles traveled.
Reduce the average planning time index for (specific routes in region) by X (no units) over the next Y years. The planning time index represents the time that must be added to travel time at free-flow speeds or the posted speed limit to ensure on time arrivals for 95 percent of the trips. Planning time = 95th percentile travel time (minutes) – Travel time at free-flow speed or posted speed limit. Average planning time index or planning time can be computed using a weighted average over person miles traveled.
Reduce the number of person hours (or vehicle hours) of delay experienced by travelers on the freeway system. Hours of delay (vehicle-hours or person-hours).
Reduce the number of person hours (or vehicle hours) of delay experienced by travelers on the freeway system. Hours of delay per capita or driver.
Reduce the person hours (or vehicle hours) of total delay associated with traffic incidents by X percent over Y years. Person hours (or vehicle hours) of delay associated with traffic incidents.
Reduce the regional average travel time index by X percent per year. Travel time index (the average travel time during the peak period, using congested speeds, divided by the off-peak period travel time, using posted or free-flow speeds).
Reduce the share of freeway miles at Level of Service (LOS) X by Y by year Z. Miles at LOS X or V/C > 1.0 (or other threshold).
Reduce the time between recovery from incident and removal of traveler alerts for that incident. Time between recovery from incident and removal of traveler alerts.
Reduce the variability of travel time on specified routes by X percent during peak and off-peak periods by year Y. Variance of travel time. Variance is the sum of the squared deviations from the mean. This can also be calculated as the standard deviation of travel time. Standard deviation is the square root of variance.
Reduce time between incident/emergency verification and posting a traveler alert to traveler information outlets (e.g., variable message signs, agency website, 511 system) by X minutes in Y years. Time to alert motorists of an incident/emergency.
Reduce time to alert travelers of travel weather impacts (using variable message signs, 511, road weather information systems, public information broadcasts, the agency's website, Web 2.0 technologies, etc.) by X (time period or percent) in Y years. Time from beginning of weather event to posting of traveler information on (variable message signs, 511, Road Weather Information Systems, public information broadcasts etc.).
Reduce time to alert travelers of travel weather impacts (using variable message signs, 511, road weather information systems, public information broadcasts, the agency's website, Web 2.0 technologies, etc.) by X (time period or percent) in Y years. Time from beginning of weather event to posting of traveler information on agency website.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by all transient events such as traffic incidents, special events, and work zones. Total person hours of delay during scheduled and/or unscheduled disruptions to travel.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by scheduled events, work zones, or system maintenance by x hours in y years. Travel time delay during scheduled and/or unscheduled disruptions to travel.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by unscheduled disruptions to travel. Total person hours of delay during scheduled and/or unscheduled disruptions to travel.

 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Needs and Requirements

Need Functional Object Requirement
01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel. TIC Data Collection 01 The center shall collect, process, and store traffic and highway condition information, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
03 The center shall collect, process, and store maintenance and construction information, including scheduled maintenance and construction work activities and work zone activities.
04 The center shall collect, process, and store transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information.
05 The center shall collect, process, and store parking information, including location, availability, and fees.
07 The center shall collect, process, and store current and forecast road conditions and surface weather conditions.
08 The center shall collect, process, and store event information.
09 The center shall collect, process, and store air quality information.
19 The center shall collect, store and process multimodal transportation service information (for example, from ferry, rail and airline operators), including current ferry and rail schedule and airport status information and transfer points.
TIC Interactive Traveler Information 15 The center shall provide the capability to exchange information with another traveler information service provider current or predicted data for road links that are outside the area served by the local supplier.
02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information. Light Vehicle Interactive Traveler Information 01 The vehicle shall receive formatted traffic and travel advisories from a center and present them to the driver upon request.
02 The vehicle shall receive travel alerts from a center and present them to the driver. Relevant alerts are provided based on pre-supplied trip characteristics and preferences.
04 The vehicle shall receive event information from a center and present it to the driver upon request.
11 The vehicle shall support interactive information requests in audio or manual form.
12 The vehicle shall present traveler information to the driver in audible or visual forms without impairing the driver's ability to control the vehicle in a safe manner.
Personal Interactive Traveler Information 01 The personal traveler interface shall receive traffic information from a center and present it to the traveler upon request.
02 The personal traveler interface shall receive transit information from a center and present it to the traveler upon request.
04 The personal traveler interface shall receive event information from a center and present it to the traveler upon request.
11 The personal traveler interface shall support traveler input in audio or manual form.
12 The personal traveler interface shall present interactive information to the traveler in audible or visual forms consistent with a personal device, and suitable for travelers with hearing and vision physical disabilities.
17 The personal traveler interface shall receive traveler information including traffic and road conditions, advisories, incidents, payment information, transit services, parking information, weather information, and other travel-related data updates and confirmations.
TIC Interactive Traveler Information 04 The center shall disseminate customized parking information to travelers, including location, availability, and fees upon request.
16 The center shall provide the capability to support requests from the media for traffic and incident data.
17 The center shall provide the capability for a system operator to control the type and update frequency of traveler information.
TIC Traveler Telephone Information 02 The center shall provide the capability to process dual-tone multi-frequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
03 The center shall provide the capability to process traveler information requests from a traveler telephone information system.
04 The center shall provide information on traffic conditions in the requested voice format and for the requested location.
05 The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
06 The center shall provide roadway environment conditions information in the requested voice format and for the requested location.
07 The center shall provide weather and event information in the requested voice format and for the requested location.
08 The center shall provide transit service information in the requested voice format and for the requested location.
10 The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
Traveler Interactive Information 01 The public interface for travelers shall receive traffic information from a center and present it to the traveler upon request.
10 The public interface for travelers shall support interactive traveler input in audio or manual form.
11 The public interface for travelers shall present interactive information to the traveler in audible or visual forms consistent with a kiosk, including those that are suitable for travelers with hearing or vision physical disabilities.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel. Light Vehicle Interactive Traveler Information 04 The vehicle shall receive event information from a center and present it to the driver upon request.
05 The vehicle shall collect vehicle data and present it to the driver (including vehicle conditions, environmental conditions, safety and position warnings, and enhanced vision images) upon request.
06 The vehicle shall provide the capability of translating signage for presentation to the driver, including fixed signage, situational messages, or work zone intrusion messages.
08 The vehicle shall prioritize safety and warning messages to supersede advisory and other traveler messages.
TIC Interactive Traveler Information 01 The center shall disseminate customized traffic and highway condition information to travelers, including incident information, detours and road closures, recommended routes, and current speeds on specific routes upon request.
02 The center shall disseminate customized maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities upon request.
03 The center shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request.
04 The center shall disseminate customized parking information to travelers, including location, availability, and fees upon request.
05 The center shall disseminate customized toll fee information to travelers upon request.
06 The center shall disseminate customized weather information to travelers upon request.
07 The center shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request.
08 The center shall disseminate customized event information to travelers upon request.
09 The center shall disseminate customized air quality information to travelers upon request.
10 The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
TIC Traveler Telephone Information 01 The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
09 The center shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location.
Traveler Interactive Information 01 The public interface for travelers shall receive traffic information from a center and present it to the traveler upon request.
02 The public interface for travelers shall receive transit information from a center and present it to the traveler upon request.
04 The public interface for travelers shall receive event information from a center and present it to the traveler upon request.
06 The public interface for travelers shall accept reservations for confirmed trip plans.
09 The public interface for travelers shall base requests from the traveler on the traveler's current location or a specific location identified by the traveler, and filter the provided information accordingly.
10 The public interface for travelers shall support interactive traveler input in audio or manual form.
11 The public interface for travelers shall present interactive information to the traveler in audible or visual forms consistent with a kiosk, including those that are suitable for travelers with hearing or vision physical disabilities.
12 The public interface for travelers shall store frequently requested data.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel. Light Vehicle Interactive Traveler Information 02 The vehicle shall receive travel alerts from a center and present them to the driver. Relevant alerts are provided based on pre-supplied trip characteristics and preferences.
09 The vehicle shall base requests from the driver on the vehicle's current location, and filter the provided information accordingly.
10 The vehicle shall accept personal preferences, recurring trip characteristics, and traveler alert subscription information from the driver and send this information to a center to support customized traveler information services.
Personal Interactive Traveler Information 10 The personal traveler interface shall base requests from the traveler on the traveler's current location or a specific location identified by the traveler, and filter the provided information accordingly.
13 The personal traveler interface shall store frequently requested or used data, including the traveler's identity, home and work locations, etc.
14 The personal traveler interface shall receive travel alerts and present them to the traveler. Relevant alerts are provided based on pre-supplied trip characteristics and preferences.
15 The personal traveler interface shall accept personal preferences, recurring trip characteristics, and traveler alert subscription information from the traveler and send this information to a center to support customized traveler information services.
TIC Interactive Traveler Information 02 The center shall disseminate customized maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities upon request.
03 The center shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request.
05 The center shall disseminate customized toll fee information to travelers upon request.
06 The center shall disseminate customized weather information to travelers upon request.
07 The center shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request.
08 The center shall disseminate customized event information to travelers upon request.
09 The center shall disseminate customized air quality information to travelers upon request.
10 The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
11 The center shall accept traveler profiles for determining the type of personalized data to send to the traveler.
Traveler Interactive Information 09 The public interface for travelers shall base requests from the traveler on the traveler's current location or a specific location identified by the traveler, and filter the provided information accordingly.

Related Sources

Document Name Version Publication Date
ITS User Services Document 1/1/2005
CO-UMP Mode & Trip Time Advice 5/31/2021
Dynamic Eco-Lanes: Operational Concept Final v1.1 8/1/2012
Dynamic Low Emissions Zones: Operational Concept Final v1.1 8/1/2012
Vision and Operational Concept for Enabling Advanced Traveler Information Services (Enable ATIS) Final 5/13/2012


Security

In order to participate in this service package, each physical object should meet or exceed the following security levels.

Physical Object Security
Physical Object Confidentiality Integrity Availability Security Class
Border Inspection System Low Moderate Low Class 1
Emergency Management Center Low Moderate Moderate Class 1
Emissions Management Center Not Applicable Moderate Low Class 1
Event Promoter System Moderate High Moderate Class 3
Light Vehicle OBE Moderate Moderate Moderate Class 2
Maint and Constr Management Center Low High High Class 5
Media Low Low Moderate Class 1
Other Transportation Information Centers Moderate Moderate Moderate Class 2
Parking Management Center Moderate Moderate Moderate Class 2
Payment Administration Center Low Moderate Low Class 1
Personal Information Device Moderate Moderate Moderate Class 2
Social Media Moderate Moderate Low Class 2
Surface Transportation Weather Service Low Moderate Moderate Class 1
Traffic Management Center Low Moderate Moderate Class 1
Transit Management Center Low Moderate Moderate Class 1
Transportation Information Center Moderate Moderate High Class 5
Traveler Information Voice System Low Moderate Low Class 1
Traveler Support Equipment Moderate Moderate Moderate Class 2
Weather Service System Low Moderate Moderate Class 1



In order to participate in this service package, each information flow triple should meet or exceed the following security levels.

Information Flow Security
Source Destination Information Flow Confidentiality Integrity Availability
Basis Basis Basis
Border Inspection System Transportation Information Center border crossing status information Low Moderate Low
This is all public information which is mostly available through public information channels. Some minimal guarantee of data integrity is necessary for all C-ITS flows. A flaw in this information will not cause much, if any harm. A higher integrity will allow this information to be of more use, but is not required for security reasons. DISC: Original V2I analysis classified this as LOW. Without this information there will not be any direct problem. A higher availability will allow this information to be more useful; however it is not a requirement.
Emergency Management Center Transportation Information Center incident information for public Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Minor discrepancies in this data should not have a catastrophic effect, but it should be reasonably controlled and accurate. A few missed messages should not have a significant effect. However, most messages should make it through and the EMC should be able to know if the TIC has received a message.
Emissions Management Center Transportation Information Center air quality information Not Applicable Moderate Low
This flow does not contain any personal or confidential information, and the data contained is eventually intended for public consumption. Information for general distribution should have at least some guarantee that it was correctly transmitted. If this information were incorrect, people could be exposed to higher levels of pollution than they would intend, which could be harmful to people with medical conditions such as asthma. Not a key flow for any service package. If an application is developed that relies on this flow, may change to MODERATE.
Event Promoter System Transportation Information Center event information Moderate High Moderate
Confirmation flow should match the ratings of the flow providing information in the first place. Confirmation flow should match the ratings of the flow providing information in the first place. Confirmation flow should match the ratings of the flow providing information in the first place.
Light Vehicle Driver Light Vehicle OBE light vehicle driver input Moderate High High
Data included in this flow may include origin and destination information, which should be protected from other's viewing as it may compromise the driver's privacy. Commands from from the driver to the vehicle must be correct or the vehicle may behave in an unpredictable and possibly unsafe manner Commands must always be able to be given or the driver has no control.
Light Vehicle OBE Light Vehicle Driver light vehicle driver updates Not Applicable Moderate Moderate
This data is informing the driver about the safety of a nearby area. It should not contain anything sensitive, and does not matter if another person can observe it. This is the information that is presented to the driver. If they receive incorrect information, they may act in an unsafe manner. However, there are other indicators that would alert them to any hazards, such as an oncoming vehicle or crossing safety lights. If this information is not made available to the driver, then the system has not operated correctly.
Light Vehicle OBE Transportation Information Center traveler request Moderate Moderate Moderate
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. Request needs to be correct, or the wrong data may be sent. Interface needs to be available or users will find other sources that are reliable.
Maint and Constr Management Center Transportation Information Center current infrastructure restrictions Low High High
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. If incorrect or unavailable this could result in a vehicle being somewhere it should not be due to infrastructure restrictions, which could have an impact on the infrastruture and the vehicle, including potential incidents (consider a large vehicle with narrow or height-restricted roadway). If incorrect or unavailable this could result in a vehicle being somewhere it should not be due to infrastructure restrictions, which could have an impact on the infrastruture and the vehicle, including potential incidents (consider a large vehicle with narrow or height-restricted roadway).
Maint and Constr Management Center Transportation Information Center maint and constr work plans Low High High
This data is eventually intended for public dissemination, and is also shared with many centers. If incorrect or unavailable this could result in a vehicle being somewhere it should not be due to work zone impacts, which could have an impact on the infrastruture and the vehicle, including potential incidents (consider a large vehicle with narrow or height-restricted roadway). If incorrect or unavailable this could result in a vehicle being somewhere it should not be due to work zone impacts, which could have an impact on the infrastruture and the vehicle, including potential incidents (consider a large vehicle with narrow or height-restricted roadway).
Maint and Constr Management Center Transportation Information Center roadway maintenance status Low Moderate Moderate
Roadway maintenance status data is distributed to a host of places including travelers, so there is no justification for obfuscation. Road maintenance data is generally distributed to travelers through a TIC, so this needs to be accurate and available so that travelers can make appropriate decisions. Inappropriate decisions may significantly affect traffic and individual travel experiences. Road maintenance data is generally distributed to travelers through a TIC, so this needs to be accurate and available so that travelers can make appropriate decisions. Inappropriate decisions may significantly affect traffic and individual travel experiences.
Maint and Constr Management Center Transportation Information Center work zone information Low Moderate Moderate
Eventually intended for public distribution, so no need to obfuscate. Information needs to be timely and correct so that appropriate actions are taken on the part of the receiver. Trip plans, corresponding maintenance actions, transit and emergency vehicle routes, etc.; DISC: WYO believes this to be HIGH. Information needs to be timely and correct so that appropriate actions are taken on the part of the receiver. Trip plans, corresponding maintenance actions, transit and emergency vehicle routes, etc.
Other Transportation Information Centers Transportation Information Center alternate mode information Low Moderate Low
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is little impact if this flow is not available.
Other Transportation Information Centers Transportation Information Center incident information for public Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Publicly shared data about planned incidents should be accurate and delivered in timely fashion so as to enable end users to react appropriately; otherwise, signficant mobility challenges may result. Publicly shared data about planned incidents should be accurate and delivered in timely fashion so as to enable end users to react appropriately; otherwise, signficant mobility challenges may result.
Other Transportation Information Centers Transportation Information Center parking information Moderate Moderate Moderate
Does not include PII, but does include usage information for a managed facility that implies a number of vehicles. While this is observable information, it could be considered competitive, and regardless is accessible without being physically present, which is its own barrier. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. Most likely not a frequently updated flow. Typically MODERATE for applications with a high degree of commercial vehicle parking, but could be LOW otherwise.
Other Transportation Information Centers Transportation Information Center road network conditions Low Moderate Moderate
No harm should come from seeing this data, as it is eventually intended for public consumption. While accuracy of this data is important for decision making purposes, applications should be able to corroborate the data in many instances. Thus MODERATE generally. Depends on the application; if mobility decisions that affect large numbers of travelers are made based on this data, then it is MODERATE. In more modest circumstances, it may be LOW.
Other Transportation Information Centers Transportation Information Center traffic image meta data Low Moderate Moderate
Traffic image data is generally intended for public consumption, and in any event is already video captured in the public arena, so this must be LOW. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to function without it. Thus MODERATE generally.
Other Transportation Information Centers Transportation Information Center traffic images Low Moderate Low
Traffic image data is generally intended for public consumption, and in any event is already video captured in the public arena, so this must be LOW. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is no signficant impact if this flow is not available.
Other Transportation Information Centers Transportation Information Center transit service information Low Moderate Low
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is no signficant impact if this flow is not available.
Parking Management Center Transportation Information Center parking information Moderate Moderate Moderate
Does not include PII, but does include usage information for a managed facility that implies a number of vehicles. While this is observable information, it could be considered competitive, and regardless is accessible without being physically present, which is its own barrier. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. Most likely not a frequently updated flow. Typically MODERATE for applications with a high degree of commercial vehicle parking, but could be LOW otherwise.
Payment Administration Center Transportation Information Center toll data Low Moderate Low
Should be public information, little benefit to obscuring this information. Since actors may use this information to plan their travels, it must be correct. Corruption or manipulation of this data may lead them to make suboptimal decisions, costing time and/or money. This flow probably does not update often. The information within is distributed via many routes.
Personal Information Device Social Media traveler request Moderate Moderate Low
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. Request needs to be correct, or the wrong data may be sent. If this interface is not available the traveler will likely find other means to acquire the necessary information.
Personal Information Device Social Media traveler sourced updates Moderate Moderate Low
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. If this information is not correct the end user of the social media will likely find othe avenues for obtaining this information. If this interface is not available the traveler will likely find other means to acquire the necessary information.
Personal Information Device Transportation Information Center traveler request Moderate Moderate Moderate
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. Request needs to be correct, or the wrong data may be sent. Interface needs to be available or users will find other sources that are reliable.
Personal Information Device Traveler traveler interface updates Not Applicable Moderate Moderate
Personalized data that includes directions and guidance for an individual, but eventually evident anyway. Should be accurate as the Traveler will be relying on this information for routing and related choices. Lack of accuracy will result in lack of confidence from the traveler as well as an unsatisfactory trip, leading to a negative feedback spiral. Users expect their devices to work. If information is not presented to the operator, the relevant applications simply won't be used.
Social Media Personal Information Device interactive traveler information Moderate Moderate Low
Personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Social Media Transportation Information Center traveler sourced updates Moderate Moderate Low
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. Quality of social media inputs may be highly variable, but no publicly distributable data should be exchanged without some protection over its transmission. While a widespread and widely used dissemination channel, social media tends to be cluttered with lots of other information, so it is not a primary dissemination channel for this information.
Surface Transportation Weather Service Transportation Information Center transportation weather information Low Moderate Moderate
Typically intended for public distribution. There are several mechanisms by which weather information gets to a traveler, though given that the TIC may be performing some data fusion and providing value-added information, this data should be exchanged with some protection on its contents. There are several mechanisms by which weather information gets to a traveler, though given that the TIC may be performing some data fusion and providing value-added information, this data should be exchanged with some protection on its contents.
TIC Operator Transportation Information Center TIC operator input Moderate High High
Backoffice operations flows should have minimal protection from casual viewing, as otherwise imposters could gain illicit control or information that should not be generally available. Backoffice operations flows should generally be correct and available as these are the primary interface between operators and system. Backoffice operations flows should generally be correct and available as these are the primary interface between operators and system.
Traffic Management Center Transportation Information Center incident information for public Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Incident information will be used to make routing and other travel decisions. Corrupted information may have a significant impac t on travel plans and/or road network conditions. Significant numbers of travelers serve as end users for the information in this flow; lack of availability has a significant effect on their travel decisions.
Traffic Management Center Transportation Information Center road network conditions Low Moderate Moderate
No harm should come from seeing this data, as it is eventually intended for public consumption. While accuracy of this data is important for decision making purposes, applications should be able to corroborate the data in many instances. Thus MODERATE generally. Depends on the application; if mobility decisions that affect large numbers of travelers are made based on this data, then it is MODERATE. In more modest circumstances, it may be LOW.
Traffic Management Center Transportation Information Center traffic control information Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally.
Traffic Management Center Transportation Information Center traffic image meta data Low Moderate Moderate
Traffic image data is generally intended for public consumption, and in any event is already video captured in the public arena, so this must be LOW. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to function without it. Thus MODERATE generally.
Traffic Management Center Transportation Information Center traffic images Low Moderate Moderate
Intended for widespread and public distribution, so no reason to conceal. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While availability of imagery is useful for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally, though it could be LOW.
Transit Management Center Transportation Information Center transit and fare schedules Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. While accuracy of this data is important for decision making purposes, the greatest impact if manipulated or incorrect data would be financial and likely limited in scope. For example, making all options appear less expensive than an attacker's route of fiduciary interest, driving revenue to his route. This is undesireable and significant, but not catastrophic. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to function without frequent updates. Thus MODERATE generally, though it could be LOW depending on the level of projected updates.
Transit Management Center Transportation Information Center transit incident information Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While availability of this data is important for decision making purposes, applications should be able to function without it. Thus MODERATE generally.
Transit Management Center Transportation Information Center transit schedule adherence information Low Moderate Moderate
Eventually intended for public consumption, so no need to obfuscate. While accuracy of this data is important for decision making purposes, applications should be able to function without it. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally.
Transportation Information Center Light Vehicle OBE interactive traveler information Moderate Moderate Low
Personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Transportation Information Center Light Vehicle OBE traveler alerts Moderate Moderate Low
May be personalized, and personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Transportation Information Center Media traveler information for media Low Moderate Moderate
This information is intended for distribution to all members of the traveling public. Traffic information needs to be accurate, as it will be used by travelers to make decisions regarding their travel. Inaccurate or corrupted data could reduce overall mobility and certainly impact individual drivers. There should be other means for getting this information, but as this is the 'source flow' for a wide area broadcast with a huge potential distribution, the breadth of the impact covers all travelers.
Transportation Information Center Other Transportation Information Centers alternate mode information Low Moderate Low
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is little impact if this flow is not available.
Transportation Information Center Other Transportation Information Centers incident information for public Low Moderate Moderate
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Publicly shared data about planned incidents should be accurate and delivered in timely fashion so as to enable end users to react appropriately; otherwise, signficant mobility challenges may result. Publicly shared data about planned incidents should be accurate and delivered in timely fashion so as to enable end users to react appropriately; otherwise, signficant mobility challenges may result.
Transportation Information Center Other Transportation Information Centers parking information Moderate Moderate Moderate
Does not include PII, but does include usage information for a managed facility that implies a number of vehicles. While this is observable information, it could be considered competitive, and regardless is accessible without being physically present, which is its own barrier. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is no signficant impact if this flow is not available.
Transportation Information Center Other Transportation Information Centers road network conditions Low Moderate Moderate
No harm should come from seeing this data, as it is eventually intended for public consumption. While accuracy of this data is important for decision making purposes, applications should be able to corroborate the data in many instances. Thus MODERATE generally. condition info should be timely and readily available so that TMCs are aware of current traffic info, conditions, restrictions, etc. but should not have severe/catastrophic consequences if not
Transportation Information Center Other Transportation Information Centers traffic image meta data Low Moderate Moderate
Traffic image data is generally intended for public consumption, and in any event is already video captured in the public arena, so this must be LOW. While accuracy of this data is important for decision making purposes, applications should be able to cfunction without it. Thus MODERATE generally. While accuracy of this data is important for decision making purposes, applications should be able to function without it. Thus MODERATE generally.
Transportation Information Center Other Transportation Information Centers traffic images Low Moderate Low
Traffic image data is generally intended for public consumption, and in any event is already video captured in the public arena, so this must be LOW. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is no signficant impact if this flow is not available.
Transportation Information Center Other Transportation Information Centers transit service information Low Moderate Low
Generally, center-originating flows destined for a TIC don't contain any personal or confidential information, and are eventually intended for some kind of public consumption. Generally transportation coordination information should be correct between source and destination, or inappropriate actions may be taken. While useful, there is no signficant impact if this flow is not available.
Transportation Information Center Personal Information Device interactive traveler information Moderate Moderate Low
Personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Transportation Information Center Personal Information Device traveler alerts Moderate Moderate Low
May be personalized, and personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Transportation Information Center Social Media social media presence Moderate Moderate Low
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. If this information is not correct the end user of the social media will likely find othe avenues for obtaining this information. If this interface is not available the traveler will likely find other means to acquire the necessary information.
Transportation Information Center TIC Operator TIC operations information presentation Moderate High High
Backoffice operations flows should have minimal protection from casual viewing, as otherwise imposters could gain illicit control or information that should not be generally available. Backoffice operations flows should generally be correct and available as these are the primary interface between operators and system. Backoffice operations flows should generally be correct and available as these are the primary interface between operators and system.
Transportation Information Center Traveler Information Voice System voice-based traveler information Low Moderate Low
All of this is information eventually intended for public dissemination. Intercepting all of this information without going through the traditional interface would not provide a significant threat vector. Since the information in this flow will eventually provide traveler information, and travelers are likely to use this information to make travel decisions, there must be some assurance the information is correct and not tampered with. If modified, it could lead to negatively-affected travel experiences. Since the information in this flow will eventually provide traveler information, and travelers are likely to use this information to make travel decisions, it must be delivered promptly or travelers are likely to have less effective (overall) mobility. However, there are many avenues for receiving traveler information in most cases, which lowers this to LOW, typically.
Transportation Information Center Traveler Support Equipment interactive traveler information Moderate Moderate Low
Personalized traveler information implies location, intent and/or future location, which if compromised could enable an attacker with leverage over the traveler. Traveler information needs to be correct, as the traveler is using this to make transport-related decisions. Travelers will rely on this data for transportation-related decisions. Depending on the number of options, possible choices and impacts, this may be MODERATE.
Traveler Personal Information Device traveler input Not Applicable Moderate Low
This data is informing the vehicle of operational information that is relevant to the operation of the vehicle. It should not contain anything sensitive, and does not matter if another person can observe it. While public, information must be correct or travelers may make incorrect decisions with regard to their travel plans. Information is available through other means, though depending on the location this might not always be the case, in which case this would be MODERATE.
Traveler Traveler Support Equipment traveler input Not Applicable Moderate Low
Publicly available information, while not directly observable, is intended for widespread distribution While public, information must be correct or travelers may make incorrect decisions with regard to their travel plans. Information is available through other means, though depending on the location this might not always be the case, in which case this would be MODERATE.
Traveler Information Voice System Transportation Information Center voice-based traveler request Low Moderate Low
All of this is information eventually intended for public dissemination. Intercepting all of this information without going through the traditional interface would not provide a significant threat vector. Since the information in this flow will eventually provide traveler information, and travelers are likely to use this information to make travel decisions, there must be some assurance the information is correct and not tampered with. If modified, it could lead to negatively-affected travel experiences. Since the information in this flow will eventually provide traveler information, and travelers are likely to use this information to make travel decisions, it must be delivered promptly or travelers are likely to have less effective (overall) mobility. However, there are many avenues for receiving traveler information in most cases, which lowers this to LOW, typically.
Traveler Support Equipment Transportation Information Center traveler request Moderate Moderate Moderate
This is likely to include the traveler location and may include traveler identity as well. This PII could be used by an attacker to the detriment of the traveler. Request needs to be correct, or the wrong data may be sent. Interface needs to be available or users will find other sources that are reliable.
Traveler Support Equipment Traveler traveler interface updates Not Applicable Moderate Moderate
Publicly available information, while not directly observable, is intended for widespread distribution Should be accurate as the Traveler will be relying on this information for routing and related choices. Lack of accuracy will result in lack of confidence from the traveler as well as an unsatisfactory trip, leading to a negative feedback spiral. Users expect their devices to work. If information is not presented to the operator, the relevant applications simply won't be used.
Weather Service System Transportation Information Center qualified environmental conditions data Low Moderate Low
If this data were exposed there would be little to no harm, except that the exposure was not authorized and the sender had no knowledge of downstream data usage. That alone is difficult to judge as 'serious harm' so left at LOW. Since the point of this particular flow is to provide data that is already quality checked, corruption of this data would have a significant negative impact on the users of this data. This flow is used to help guide traveler actions. There should be other compensating flows and sources of this type of information if this one is not available, which justifies LOW.
Weather Service System Transportation Information Center weather information Low Moderate Moderate
WYO believes this should be LOW or MODERATE depending on the application. While there are many sources of weather information, some guarantee of correctness is justifiable to keep confidence in provided service. There should be other sources of this data. It does need to be reliable however; weather can change quickly, and depending on the destination and its operational strategies, timely response may be important.

Standards

Currently, there are no standards associated with the physical objects in this service package. For standards related to interfaces, see the specific information flow triple pages.





System Requirements

System Requirement Need
001 The system shall collect, process, and store traffic and highway condition information, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
002 The system shall collect, process, and store maintenance and construction information, including scheduled maintenance and construction work activities and work zone activities. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
003 The system shall collect, process, and store transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
004 The system shall collect, process, and store parking information, including location, availability, and fees. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
005 The system shall collect, process, and store current and forecast road conditions and surface weather conditions. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
006 The system shall collect, process, and store event information. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
007 The system shall collect, process, and store air quality information. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
008 The system shall collect, store and process multimodal transportation service information (for example, from ferry, rail and airline operators), including current ferry and rail schedule and airport status information and transfer points. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
009 The system shall disseminate customized traffic and highway condition information to travelers, including incident information, detours and road closures, recommended routes, and current speeds on specific routes upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
010 The system shall disseminate customized maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
011 The system shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
012 The system shall disseminate customized parking information to travelers, including location, availability, and fees upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
013 The system shall disseminate customized toll fee information to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
014 The system shall disseminate customized weather information to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
015 The system shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
016 The system shall disseminate customized event information to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
017 The system shall disseminate customized air quality information to travelers upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
018 The system shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
019 The system shall accept traveler profiles for determining the type of personalized data to send to the traveler. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
020 The system shall provide the capability to exchange information with another traveler information service provider current or predicted data for road links that are outside the area served by the local supplier. 01 Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform individual travelers of the latest conditions affecting their travel.
021 The system shall provide the capability to support requests from the media for traffic and incident data. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
022 The system shall provide the capability for a system operator to control the type and update frequency of traveler information. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
023 The system shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
024 The system shall provide the capability to process dual-tone multi-frequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
025 The system shall provide the capability to process traveler information requests from a traveler telephone information system. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
026 The system shall provide information on traffic conditions in the requested voice format and for the requested location. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
027 The system shall provide work zone and roadway maintenance information in the requested voice format and for the requested location. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
028 The system shall provide roadway environment conditions information in the requested voice format and for the requested location. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
029 The system shall provide weather and event information in the requested voice format and for the requested location. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
030 The system shall provide transit service information in the requested voice format and for the requested location. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
031 The system shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
032 The system shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
033 The system shall support interactive traveler input in audio or manual form. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
034 The system shall present interactive information to the traveler in audible or visual forms consistent with a kiosk, including those that are suitable for travelers with hearing or vision physical disabilities. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
035 The system shall store frequently requested data. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
036 The system shall receive traffic information from a center and present it to the traveler upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
037 The system shall receive transit information from a center and present it to the traveler upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
038 The system shall receive event information from a center and present it to the traveler upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
039 The system shall base requests from the traveler on the traveler's current location or a specific location identified by the traveler, and filter the provided information accordingly. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
040 The system shall present interactive information to the traveler in audible or visual forms consistent with a personal device, and suitable for travelers with hearing and vision physical disabilities. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
041 The system shall store frequently requested or used data, including the traveler's identity, home and work locations, etc. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
042 The system shall receive travel alerts and present them to the traveler. Relevant alerts are provided based on pre-supplied trip characteristics and preferences. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
043 The system shall accept personal preferences, recurring trip characteristics, and traveler alert subscription information from the traveler and send this information to a center to support customized traveler information services. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
044 The system shall receive traveler information including traffic and road conditions, advisories, incidents, payment information, transit services, parking information, weather information, and other travel-related data updates and confirmations. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
045 The system shall receive formatted traffic and travel advisories from a center and present them to the driver upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
046 The system shall receive travel alerts from a center and present them to the driver. Relevant alerts are provided based on pre-supplied trip characteristics and preferences. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
047 The system shall receive event information from a center and present it to the driver upon request. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
048 The system shall collect vehicle data and present it to the driver (including vehicle conditions, environmental conditions, safety and position warnings, and enhanced vision images) upon request. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
049 The system shall provide the capability of translating signage for presentation to the driver, including fixed signage, situational messages, or work zone intrusion messages. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
050 The system shall prioritize safety and warning messages to supersede advisory and other traveler messages. 03 Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
051 The system shall base requests from the driver on the vehicle's current location, and filter the provided information accordingly. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
052 The system shall accept personal preferences, recurring trip characteristics, and traveler alert subscription information from the driver and send this information to a center to support customized traveler information services. 04 Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
053 The system shall support interactive information requests in audio or manual form. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.
054 The system shall present traveler information to the driver in audible or visual forms without impairing the driver's ability to control the vehicle in a safe manner. 02 Traveler Information needs to be able to inform as much of the traveling public as possible using any available interactive media to increase mobility and safety through better information.