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VDOT Customer Call Center

Status:

Existing

Definition:

VDOT Customer Call Center provides a central location for call-taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder:

VDOT Central Office

Systems Interconnected
with the VDOT Customer Call Center


Architecture Flow Diagrams
which include VDOT Customer Call Center:

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center flows into icon VDOT CRO TOC/ATMS VDOT Customer Call Center flows into icon VDOT Culpeper District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT Fredericksburg District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT Hampton Roads District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT Lynchburg District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT NOVA District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT Richmond District Maintenance and Construction Residencies VDOT Customer Call Center flows into icon VDOT TOCs/ATMS

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

National ITS Architecture Services
associated with VDOT Customer Call Center:

  • none

National ITS Architecture Functional Requirements
associated with VDOT Customer Call Center:

  • none