VDOT Customer Call Center

Status: Existing Voice Comm.

Description: VDOT Customer Call Center provides a central location for call–taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder: VDOT Central Office

Architecture Flow Diagrams
which include VDOT Customer Call Center:

• VDOT Customer Call Center VDOT Bristol District Maintenance Residencies
• VDOT Customer Call Center VDOT Southwestern TOC/ATMS

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center VDOT Bristol District Maintenance Residencies

• equipment maintenance request

VDOT Customer Call Center VDOT Southwestern TOC/ATMS

• emergency traveler information


• equipment maintenance request


• road network conditions

VDOT Southwestern TOC/ATMSVDOT Customer Call Center

• emergency traveler information


• road network conditions


• transportation system status

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

• Transportation Information Center Subsystem

National ITS Architecture Services
associated with VDOT Customer Call Center:

• none