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Virginia's Statewide and District ITS Architectures

 

VDOT Customer Call Center

Status: Existing Voice Comm.

Description: VDOT Customer Call Center provides a central location for call–taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder: VDOT Central Office

Systems Interconnected
with the VDOT Customer Call Center


Architecture Flow Diagrams
which include VDOT Customer Call Center:

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center flows into icon VDOT NOVA District MPSTOC - TOC/ATMS VDOT Customer Call Center flows into icon VDOT NOVA District TFO VDOT NOVA District MPSTOC - TOC/ATMSflows into iconVDOT Customer Call Center VDOT NOVA District TFOflows into iconVDOT Customer Call Center VDOT NOVA Operations MPSTOC - Signal Centerflows into iconVDOT Customer Call Center

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

National ITS Architecture Services
associated with VDOT Customer Call Center:


Last Updated 9/8/2025