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VDOT Customer Call Center

Status:

Existing Voice Comm

Definition:

VDOT Customer Call Center provides a central location for call-taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder:

VDOT Central Office

Systems Interconnected
with the VDOT Customer Call Center


Architecture Flow Diagrams
which include VDOT Customer Call Center:

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center flows into icon VDOT ERO TOC/ATMS VDOT Customer Call Center flows into icon VDOT Hampton Roads District Maintenance and Construction Residencies VDOT ERO TOC/ATMSflows into iconVDOT Customer Call Center VDOT Hampton Roads District Maintenance and Construction Residenciesflows into iconVDOT Customer Call Center

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

National ITS Architecture Services
associated with VDOT Customer Call Center:

  • none

National ITS Architecture Functional Requirements
associated with VDOT Customer Call Center:

  • none