Center Secure Area Alarm Support

Collection and response to silent and audible alarms received from travelers in secure areas (such as transit stops, rest areas, park-and-ride lots) and from on-board transit vehicles.

1. The center shall collect silent and audible alarms received from travelers in secure areas (such as transit stops, rest areas, park and ride lots, modal interchange facilities).
2. After the alarm message has been received, the center shall generate an alarm acknowledgment to the sender.
3. After the alarm message becomes a verified incident, the center shall determine the appropriate response.
4. The center shall determine whether the alarm message indicates an emergency that requires the attention of public safety agencies, and forward alarm message data to the appropriate agency as necessary.
5. The center shall forward the alarm message to center personnel and respond to the traveler or transit vehicle operator as directed by the personnel.