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VDOT TEOC

Status:

Existing

Definition:

The VDOT Transportation Emergency Operations Center (TEOC) in Richmond is responsible for statewide incidents such as Amber Alerts, major weather events. The TEOC is responsible for reporting certain types of events (pre-defined thresholds) per FHWA. The TEOC also provides information for 511, internal VDOT consumers, media, and VDOT public website. The TEOC as defined in this initial version of the architecture reflects the TEOC as it has been. Organizational and structural changes are currently underway at VDOT and the TEOC will most likely be affected by those changes. Due to the uncertainty of the final TEOC solution, the TEOC definition in the architecture was not changed for this initial version. As soon as the final decisions are made the architecture will be updated to reflect the future configuration. If you have any questions regarding the use of the TEOC definition for a project or planning activity, please submit your question through the Comments link in the banner at the top of this webpage.

Stakeholder:

VDOT Central Office

Systems Interconnected
with the VDOT TEOC


Architecture Flow Diagrams
which include VDOT TEOC:

Architecture Flows
to/from the VDOT TEOC:

VDOT TEOC flows into icon IEN (Information Exchange Network) VDOT TEOC flows into icon National Weather Service VDOT TEOC flows into icon NCDOT TOC VDOT TEOC flows into icon RITIS VDOT TEOC flows into icon VDOT Critical Infrastructure Security System VDOT TEOC flows into icon VDOT GIS Integrator VDOT TEOC flows into icon VDOT Hampton Roads TOC VDOT TEOC flows into icon VDOT NRO MPSTOC VDOT TEOC flows into icon VDOT Richmond TOC VDOT TEOC flows into icon VDOT Salem TOC VDOT TEOC flows into icon VDOT Statewide Environmental Sensor Stations (ESS) VDOT TEOC flows into icon VDOT Staunton TOC VDOT TEOC flows into icon VDOT VaTraffic VDOT TEOC flows into icon Virginia EOC VDOT TEOC flows into icon Virginia Statewide 511 IEN (Information Exchange Network)flows into iconVDOT TEOC National Weather Serviceflows into iconVDOT TEOC NCDOT TOCflows into iconVDOT TEOC RITISflows into iconVDOT TEOC VDOT Critical Infrastructure Security Systemflows into iconVDOT TEOC VDOT ESS Weather Platformflows into iconVDOT TEOC VDOT GIS Integratorflows into iconVDOT TEOC VDOT Hampton Roads TOCflows into iconVDOT TEOC VDOT Local Traffic Operations Centersflows into iconVDOT TEOC VDOT NRO MPSTOCflows into iconVDOT TEOC VDOT Richmond TOCflows into iconVDOT TEOC VDOT Salem TOCflows into iconVDOT TEOC VDOT Statewide Environmental Sensor Stations (ESS)flows into iconVDOT TEOC VDOT Staunton TOCflows into iconVDOT TEOC VDOT VaTrafficflows into iconVDOT TEOC VDOT Video Clearinghousesflows into iconVDOT TEOC Virginia DMV Motor Carrier Service Operationsflows into iconVDOT TEOC Virginia EOCflows into iconVDOT TEOC Virginia SWAN (Statewide Alert Network)flows into iconVDOT TEOC

National ITS Architecture Subsystems
mapped to the VDOT TEOC:

National ITS Architecture Services
associated with VDOT TEOC:

National ITS Architecture Functional Requirements
associated with VDOT TEOC:

Emergency Call-Taking
  1. The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  2. The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  3. The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
  4. The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  5. The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  6. The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  7. The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  8. The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  9. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  10. The center shall update the incident information log once the emergency system operator has verified the incident.
  11. The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
Emergency Dispatch
  1. The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
  2. The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
  3. The center shall relay location and incident details to the responding vehicles.
  4. The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
  5. The center shall store and maintain the emergency service responses in an action log.
  6. The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  7. The center shall receive traffic images to support dispatch of emergency vehicles.
  8. The center shall provide the capability to request remote control of traffic surveillance devices
  9. The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
Incident Command
  1. The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  2. The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  3. The center shall track and maintain resource information and action plans pertaining to the incident command.
  4. The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
  5. The center shall assess the status of responding emergency vehicles as part of an incident command.
Emergency Early Warning System
  1. The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies).
  2. The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
  3. The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  4. The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  5. The center shall broadcast wide-area alerts and advisories to toll administration centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  6. The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  7. The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  8. The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  9. The center shall broadcast wide-area alerts and advisories to commercial vehicle administration centers and roadside check facilities for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  10. The center shall process status information from each of the centers that have been sent the wide-area alert.
  11. The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
  12. The center shall receive incident information from other transportation management centers to support the early warning system.
  13. The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
  14. The center shall support the entry of alert and advisory information directly from the emergency system operator.
Emergency Response Management
  1. The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
  2. The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  3. The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  4. The center shall develop, coordinate with other agencies, and store emergency response plans.
  5. The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  6. The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  7. The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  8. The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  9. The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  10. The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  11. The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  12. The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
  13. The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
  14. The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
  15. The center shall provide the capability to communicate information about emergency situations to local population through the Emergency Telecommunications System.
  16. The center shall provide the capability to identify neighborhoods and businesses that should be informed of an emergency situation based on information collected about incidents including their severity, impacted locations, and recovery schedule.
  17. The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
Emergency Evacuation Support
  1. The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  2. The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  3. The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
  4. The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
  5. The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
  6. The center shall request resources from transit agencies as needed to support the evacuation.
  7. The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  8. The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
  9. The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  10. The center shall monitor the progress of the reentry process.
  11. The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation.
  12. The center shall retrieve information from public health systems to plan for and implement evacuations or in-place sheltering for biological, chemical, radiation, and other public health emergencies.
Emergency Commercial Vehicle Response
  1. The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
  2. The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials.
  3. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  4. The center shall provide the capability to request Fleet and Freight Management to disable a specific vehicle in their fleet.
Emergency Data Collection
  1. The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  2. The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  3. The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.
  4. The center shall be able to produce sample products of the data available.
Emergency Transportation Operations Data Collection
  1. The center shall collect real-time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information.
Basic Information Broadcast
  1. The center shall disseminate weather information to travelers.
  2. The center shall disseminate event information to travelers.
  3. The center shall disseminate air quality information to travelers.
  4. The center shall provide the capability to support requests from the media for traffic and incident data.
  5. The center shall provide the capability for a system operator to control the type and update frequency of broadcast traveler information.
Interactive Infrastructure Information
  1. The center shall disseminate customized weather information to travelers upon request.
  2. The center shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request.
  3. The center shall disseminate customized event information to travelers upon request.
  4. The center shall disseminate customized air quality information to travelers upon request.
  5. The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
  6. The center shall accept traveler profiles for determining the type of personalized data to send to the traveler.
  7. The center shall manage updates of digitized map data and provide updates to traveler interface systems upon request.
  8. The center shall provide the capability to support requests from the media for traffic and incident data.
  9. The center shall provide the capability for a system operator to control the type and update frequency of traveler information.