Support Maintenance Equipment --> Support Maintenance Personnel:
support equipment status presentation
Definitions
support equipment status presentation (Information Flow): Presentation of operational status of support system equipment (computers, networks, etc.) to maintenance personnel.
Support Maintenance Equipment (Source Physical Object): 'Support Maintenance Equipment' represents the equipment used by IT personnel and technicians to locally or remotely troubleshoot, initialize, reprogram, and test IT assets that support ITS operations. It also manages service activities for IT assets, accepting service requests and providing service status as maintenance activities and repairs are scheduled and performed. It may include a workstation, laptop, trouble-ticket or other maintenance tracking software, specialized diagnostics tools, or any other general purpose or specialized equipment that is interfaced remotely or locally to support maintenance, repair, and upgrade.
Support Maintenance Personnel (Destination Physical Object): 'Support Maintenance Personnel' represents technicians and IT personnel that support maintenance of information technology assets that support ITS.
Included In
This Triple is in the following Service Packages:
This Triple is described by the following Functional View Functional Objects:
This Triple is described by the following Functional View Data Flows:
This Triple has the following triple relationships:
| None |
Communication Solutions
No communications solutions identified.Characteristics
| None defined |
| Interoperability | Description |
|---|---|
| Not Applicable | Interoperability ratings don't apply per se to some types of interfaces like human interfaces. These interfaces may still benefit from associated standards (e.g., ergonomic and human factors standards for human interfaces), but the primary motive for these standards is not interoperability. |
Security
| Information Flow Security | ||||
|---|---|---|---|---|
| Confidentiality | Integrity | Availability | ||
| Rating | Moderate | Moderate | High | |
| Basis | System maintenance flows should have some protection from casual viewing, as otherwise imposters could gain illicit control over field equipment | If incorrect or changed, could lead to inappropriate maintenance activity, which has a significant cost in itself and contributes negatively to system operational status. | This must be timely to support operational uptime requirements. Lack of monitoring will lead to less uptime, which will impact security, mobility and in some cases, safety. | |
| None defined |