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WMATA Operations Centers

Status:

Existing

Definition:

A composite element representing the various control centers namely the WMATA Bus Operations Control Center, WMATA Rail Operations Center, and the WMATA Customer Service Center. The WMATA Transit Police are represented as a separate element.

Stakeholder:

Washington Metropolitan Area Transit Authority (WMATA)

Systems Interconnected
with the WMATA Operations Centers


Architecture Flow Diagrams
which include WMATA Operations Centers:

Architecture Flows
to/from the WMATA Operations Centers:

WMATA Operations Centers flows into icon Data Exchange Platform WMATA Operations Centers flows into icon Fairfax County Public Safety Communications Center - MPSTOC WMATA Operations Centers flows into icon Fredericksburg Regional Transit System WMATA Operations Centers flows into icon MATOC Center WMATA Operations Centers flows into icon NRO Local Transit Centers WMATA Operations Centers flows into icon Passenger Rail Operations WMATA Operations Centers flows into icon Regional Transit Clearinghouse WMATA Operations Centers flows into icon RITIS WMATA Operations Centers flows into icon Travel Information Displays WMATA Operations Centers flows into icon VDOT NOVA District Maintenance WMATA Operations Centers flows into icon VDOT NRO MPSTOC - Signal Center WMATA Operations Centers flows into icon VDOT NRO MPSTOC - TOC/ATMS WMATA Operations Centers flows into icon VDOT NRO Operations Maintenance WMATA Operations Centers flows into icon VDOT NRO TFO WMATA Operations Centers flows into icon Virginia Statewide 511 WMATA Operations Centers flows into icon Virginia Transit Information Portal WMATA Operations Centers flows into icon VSP Center - MPSTOC WMATA Operations Centers flows into icon WMATA In-Station Displays and Kiosks WMATA Operations Centers flows into icon WMATA Parking Facilities WMATA Operations Centers flows into icon WMATA Regional Fare Payment System WMATA Operations Centers flows into icon WMATA Transit Police (MTPD) Control Center WMATA Operations Centers flows into icon WMATA Transit Vehicles Fairfax County Public Safety Communications Center - MPSTOCflows into iconWMATA Operations Centers Fredericksburg Regional Transit Systemflows into iconWMATA Operations Centers MATOC Centerflows into iconWMATA Operations Centers NRO Local Transit Centersflows into iconWMATA Operations Centers Passenger Rail Operationsflows into iconWMATA Operations Centers Regional Transit Clearinghouseflows into iconWMATA Operations Centers RITISflows into iconWMATA Operations Centers Travel Information Displaysflows into iconWMATA Operations Centers VDOT NOVA District Maintenanceflows into iconWMATA Operations Centers VDOT NRO MPSTOC - Signal Centerflows into iconWMATA Operations Centers VDOT NRO MPSTOC - TOC/ATMSflows into iconWMATA Operations Centers VDOT NRO Operations Maintenanceflows into iconWMATA Operations Centers VDOT NRO TFOflows into iconWMATA Operations Centers Virginia Transit Information Portalflows into iconWMATA Operations Centers VSP Center - MPSTOCflows into iconWMATA Operations Centers WAWASflows into iconWMATA Operations Centers WMATA In-Station Displays and Kiosksflows into iconWMATA Operations Centers WMATA Parking Facilitiesflows into iconWMATA Operations Centers WMATA Regional Fare Payment Systemflows into iconWMATA Operations Centers WMATA Transit Police (MTPD) Control Centerflows into iconWMATA Operations Centers WMATA Transit Vehiclesflows into iconWMATA Operations Centers

National ITS Architecture Subsystems
mapped to the WMATA Operations Centers:

National ITS Architecture Services
associated with WMATA Operations Centers:

National ITS Architecture Functional Requirements
associated with WMATA Operations Centers:

Transit Center Information Services
  1. The center shall provide transit service information to traveler information service providers including routes, schedules, schedule adherence, and fare information as well as transit service information during evacuation.
  2. The center shall exchange transit schedules, real-time arrival information, fare schedules, and general transit service information with other transit organizations to support transit traveler information systems.
  3. The center shall provide transit information to the media including details of deviations from schedule of regular transit services.
  4. The center shall provide travelers using public transportation with traffic and advisory information upon request. Such information may include transit routes, schedules, transfer options, fares, real-time schedule adherence, current incidents, weather conditions, and special events.
Transit Evacuation Support
  1. The center shall coordinate regional evacuation plans with Emergency Management - identifying the transit role in an evacuation and the transit resources that would be used.
  2. The center shall manage the use of transit resources to support evacuation and subsequent reentry of a population in the vicinity of a disaster or other emergency.
  3. The center shall adjust and update transit service and fare schedules and provide that information to other agencies as they coordinate evacuations.
Transit Center Fare Management
  1. The center shall provide transit fare information to traveler information providers upon request.
  2. The center shall collect data on fare payment violations and send the data, including images of the violator, to the appropriate enforcement agency.
  3. The center shall support the payment of transit fare transactions using data provided by the traveler cards / payment instruments.
  4. The center shall process the financial requests from the transit vehicles or roadside and manage an interface to a Financial Institution.
  5. The center shall collect fare statistics data to implement variable and flexible fare structures.
  6. The center shall exchange fare and load information with other transit management centers, including potential Centralized Payments facilities.
  7. The center shall manage the actual value of transit fares for each segment of each regular transit route, including the transmission of the information to transit vehicles and transit stops or stations.
Transit Center Paratransit Operations
  1. The center shall process trip requests for demand responsive transit services, i.e. paratransit. Sources of the requests may include traveler information service providers.
  2. The center shall generate demand response transit (including paratransit) routes and schedules based on such factors as parameters input by the system operator, what other demand responsive transit schedules have been planned, the availability and location of vehicles, the relevance of any fixed transit routes and schedules, road network information, and incident information.
TIC Interactive Traveler Information
  1. The center shall provide the capability to support requests from the media for traffic and incident data.
  2. The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
  3. The center shall disseminate customized parking information to travelers, including location, availability, and fees upon request.
  4. The center shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request.
  5. The center shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request.
Transit Center Fixed-Route Operations
  1. The center shall generate special routes and schedules to support an incident, disaster, evacuation, or other emergency.
  2. The center shall generate transit routes and schedules based on such factors as parameters input by the system operator, road network conditions, incident information, operational data on current routes and schedules, and digitized map data.
  3. The center shall provide the interface to the system operator to control the generation of new routes and schedules (transit services) including the ability to review and update the parameters used by the routes and schedules generation processes and to initiate these processes
  4. The center shall collect transit operational data for use in the generation of routes and schedules.
  5. The center shall generate the necessary corrective actions which may involve more than the vehicles concerned and more far reaching action, such as, the introduction of extra vehicles, wide area signal priority by traffic management, the premature termination of some services, etc.
  6. The center shall exchange information with Maintenance and Construction Operations concerning work zones, roadway conditions, asset restrictions, work plans, etc.
Transit Center Security
  1. The center shall receive reports of emergencies on-board transit vehicles entered directly be the transit vehicle operator or from a traveler through interfaces such as panic buttons or alarm switches.
  2. The center shall send wide-area alert information to travelers (on-board transit vehicles or at stations/stops) and transit vehicle operators.
  3. The center shall coordinate the response to security incidents involving transit with other agencies including Emergency Management, other transit agencies, media, traffic management, and traveler information service providers.
  4. The center shall receive threat information and status on the integrity of the transit infrastructure.
Transit Center Fare Management
  1. The center shall process requests for the advanced payment of tolls and parking lot charges as well as other non-transportation services, e.g. yellow-pages services.
  2. The center shall be capable of establishing emergency fare structures to override all other fares during disasters, states of emergency, or evacuations.