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Virginia Statewide 511

Status:

Existing

Definition:

The Statewide 511 Virginia system is existing and will evolve over a period of years. 511 Virginia provides to the users via wireless and wireline telephone and the web site, exception information for Virginia's Interstate system using existing internal and external data sources and systems. Exception data includes reported incidents, work zones locations, special events and adverse weather conditions. This system will expand over time and more roadways and services will be added as additional data from other sources become available allowing 511 Virginia to provide comprehensive travel information on all major roadways.

Stakeholder:

VDOT Central Office

Systems Interconnected
with the Virginia Statewide 511


Architecture Flow Diagrams
which include Virginia Statewide 511:

Architecture Flows
to/from the Virginia Statewide 511:

Virginia Statewide 511 flows into icon Border State 511 Systems Virginia Statewide 511 flows into icon Personal Traveler Information Devices Virginia Statewide 511 flows into icon VDOT Customer Call Center Virginia Statewide 511 flows into icon VDOT Public Affairs Border State 511 Systemsflows into iconVirginia Statewide 511 National Weather Serviceflows into iconVirginia Statewide 511 Personal Traveler Information Devicesflows into iconVirginia Statewide 511 Traffic Data Providersflows into iconVirginia Statewide 511 VDOT Customer Call Centerflows into iconVirginia Statewide 511 VDOT Public Affairsflows into iconVirginia Statewide 511 VDOT VaTrafficflows into iconVirginia Statewide 511 Virginia EOCflows into iconVirginia Statewide 511

National ITS Architecture Subsystems
mapped to the Virginia Statewide 511:

National ITS Architecture Services
associated with Virginia Statewide 511:

National ITS Architecture Functional Requirements
associated with Virginia Statewide 511:

Emergency Data Collection
  1. The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
Emergency Early Warning System
  1. The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies).
  2. The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
  3. The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  4. The center shall process status information from each of the centers that have been sent the wide-area alert.
  5. The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
  6. The center shall receive incident information from other transportation management centers to support the early warning system.
  7. The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
  8. The center shall support the entry of alert and advisory information directly from the emergency system operator.
TIC Operations Data Collection
  1. The transportation information center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  2. The center shall collect traveler information data, such as parking lot data, rideshare data, road network use data, vehicle probe data, and other data from traveler information system operations.
  3. The center shall collect traveler requests, confirmations, and payment transaction data for traveler services provided.
TIC Traveler Information Broadcast
  1. The center shall disseminate weather information to travelers.
  2. The center shall provide the capability for a system operator to control the type and update frequency of broadcast traveler information.
  3. The center shall provide traffic and incident data to the media.
  4. The center shall disseminate air quality information to travelers.
  5. The center shall disseminate event information to travelers.
  6. The center shall disseminate toll fee information to travelers.
  7. The center shall disseminate parking information to travelers, including location, availability, and fees.
  8. The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
  9. The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  10. The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
TIC Data Collection
  1. The center shall collect, process, and store transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information.
  2. The center shall collect, process, and store current and forecast road conditions and surface weather conditions.
  3. The center shall collect, process, and store event information.
  4. The center shall collect, process, and store toll fee information.
  5. The center shall collect, process, and store air quality information.
  6. The center shall collect, process, and store maintenance and construction information, including scheduled maintenance and construction work activities and work zone activities.
  7. The center shall collect, process, and store traffic and highway condition information, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  8. The transportation information center shall collect, process, and store parking information, including location, availability, and fees.
Emergency Response Management
  1. The center shall receive event scheduling information from Event Promoters.
  2. The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  3. The center shall provide information to the media concerning the status of an emergency response.
  4. The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
  5. The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
  6. The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  7. The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
  8. The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
  9. The center shall develop, coordinate with other agencies, and store emergency response plans.
  10. The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
  11. The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
TIC Emergency Traveler Information
  1. The center shall disseminate wide-area alert information to the traveler interface systems, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.
  2. The center shall provide the capability for a system operator to control the type and update frequency of emergency and wide-area alert information distributed to travelers.
  3. The center shall disseminate emergency evacuation information to the traveler interface systems, including evacuation zones, shelter information, available transportation modes, road closures and detours, changes to transit services, and traffic and road conditions at the origin, destination, and along the evacuation routes.
Emergency Incident Command
  1. The center shall track and maintain resource information and action plans pertaining to the incident command.
  2. The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
TIC Interactive Traveler Information
  1. The center shall disseminate customized toll fee information to travelers upon request.
  2. The center shall provide the capability to support requests from the media for traffic and incident data.
  3. The center shall support requests for traveler information and advanced payment for traveler services from commercial fleet operators.
  4. The center shall manage payment for services, such as tolls, transit fares, parking lot charges, map updates, and advanced payment for tolls, and provide transaction success or failure details.
  5. The center shall accept traveler profiles for determining the type of personalized data to send to the traveler.
  6. The center shall provide all traveler information based on the traveler's current location or a specific location identified by the traveler, and filter or customize the provided information accordingly.
  7. The center shall disseminate customized air quality information to travelers upon request.
  8. The center shall disseminate customized event information to travelers upon request.
  9. The center shall disseminate customized weather information to travelers upon request.
  10. The center shall disseminate customized parking information to travelers, including location, availability, and fees upon request.
  11. The center shall disseminate customized transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers upon request.
  12. The center shall disseminate customized maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities upon request.
  13. The center shall disseminate customized traffic and highway condition information to travelers, including incident information, detours and road closures, recommended routes, and current speeds on specific routes upon request.
  14. The center shall disseminate customized multimodal transportation service information (for example, from ferry and airline operators), including transfer points and other information, to travelers upon request.
  15. The center shall provide the capability for a system operator to control the type and update frequency of traveler information.
TIC Traveler Telephone Information
  1. The center shall provide information on traffic conditions in the requested voice format and for the requested location.
  2. The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
  3. The center shall provide weather and event information in the requested voice format and for the requested location.
  4. The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
  5. The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  6. The center shall provide the capability to process dual-tone multi-frequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
  7. The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
  8. The center shall provide roadway environment conditions information in the requested voice format and for the requested location.