VDOT NOVA CSC
Status:
Existing
Definition:
VDOT NOVA Customer Service Center (CSC) receives inquiries from the public and creates work orders for VDOT sections to handle the requests, such as potholes, damaged signs, dead animals, traffic signals, etc.
Stakeholder:
Systems Interconnected
with the VDOT NOVA CSC
Interconnect
Diagram
Diagram
Architecture Flow Diagrams
which include VDOT NOVA CSC:
- VDOT NOVA CSC
Media Outlets - VDOT NOVA CSC Statewide Video Distribution Services
- VDOT NOVA CSC VDOT Fredericksburg District Maintenance and Construction Residencies
- VDOT NOVA CSC VDOT NOVA District Construction Management
- VDOT NOVA CSC VDOT NOVA District Maintenance
- VDOT NOVA CSC VDOT NRO MPSTOC - Signal Center
- VDOT NOVA CSC VDOT NRO MPSTOC - TOC/ATMS
- VDOT NOVA CSC VDOT NRO Operations Maintenance
- VDOT NOVA CSC VDOT NRO TFO
Architecture Flows
to/from the VDOT NOVA CSC:
VDOT NOVA CSC 
Media Outlets
VDOT NOVA CSC VDOT Fredericksburg District Maintenance and Construction Residencies
VDOT NOVA CSC VDOT NOVA District Construction Management
VDOT NOVA CSC VDOT NOVA District Maintenance
VDOT NOVA CSC VDOT NRO MPSTOC - Signal Center
VDOT NOVA CSC VDOT NRO MPSTOC - TOC/ATMS
VDOT NOVA CSC VDOT NRO Operations Maintenance
VDOT NOVA CSC VDOT NRO TFO
Statewide Video Distribution ServicesVDOT NOVA CSC
VDOT Fredericksburg District Maintenance and Construction ResidenciesVDOT NOVA CSC- current infrastructure restrictions
- maint and constr work plans
- road weather information
- roadway maintenance status
- work zone information
VDOT NOVA CSC- maint and constr resource response
- maint and constr work plans
- road weather information
- work zone information
VDOT NOVA CSC
VDOT NRO MPSTOC - Signal CenterVDOT NOVA CSC
VDOT NRO Operations MaintenanceVDOT NOVA CSC- maint and constr resource response
- maint and constr work plans
- road weather information
- work zone information
VDOT NOVA CSC- maint and constr resource response
- maint and constr work plans
- resource deployment status
- road weather information
- work zone information
National ITS Architecture Subsystems
mapped to the VDOT NOVA CSC:
- Emergency Management Center Subsystem
- ITS Communications Equipment Subsystem
- Transportation Information Center Subsystem
National ITS Architecture Services
associated with VDOT NOVA CSC:
- MC08 - Maintenance and Construction Activity Coordination -- (Graphic)
- PS02 - Emergency Response -- (Graphic)
- PS10 - Wide-Area Alert -- (Graphic)
- PS12 - Disaster Response and Recovery -- (Graphic)
- PS13 - Evacuation and Reentry Management -- (Graphic)
- PS14 - Disaster Traveler Information -- (Graphic)
- TM08 - Traffic Incident Management System -- (Graphic)
- TM19 - Roadway Closure Management -- (Graphic)
National ITS Architecture Functional Requirements
associated with VDOT NOVA CSC:
TIC Traveler Information Broadcast
- The center shall provide traffic and incident data to the media.
- The center shall disseminate event information to travelers.
- The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
- The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
- The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
- The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
- The center shall provide the capability to process traveler information requests from a traveler telephone information system.
- The center shall provide the capability to process dual-tone multi-frequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.