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VDOT NOVA CSC

Status:

Existing

Definition:

VDOT NOVA Customer Service Center (CSC) receives inquiries from the public and creates work orders for VDOT sections to handle the requests, such as potholes, damaged signs, dead animals, traffic signals, etc.

Stakeholder:

VDOT NOVA District

Systems Interconnected
with the VDOT NOVA CSC


Architecture Flow Diagrams
which include VDOT NOVA CSC:

Architecture Flows
to/from the VDOT NOVA CSC:

VDOT NOVA CSC flows into icon Media Outlets VDOT NOVA CSC flows into icon VDOT Fredericksburg District Maintenance and Construction Residencies VDOT NOVA CSC flows into icon VDOT NOVA District Construction Management VDOT NOVA CSC flows into icon VDOT NOVA District Maintenance VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - Signal Center VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - TOC/ATMS VDOT NOVA CSC flows into icon VDOT NRO Operations Maintenance VDOT NOVA CSC flows into icon VDOT NRO TFO Statewide Video Distribution Servicesflows into iconVDOT NOVA CSC VDOT Fredericksburg District Maintenance and Construction Residenciesflows into iconVDOT NOVA CSC VDOT NOVA District Construction Managementflows into iconVDOT NOVA CSC VDOT NOVA District Maintenanceflows into iconVDOT NOVA CSC VDOT NRO MPSTOC - Signal Centerflows into iconVDOT NOVA CSC VDOT NRO Operations Maintenanceflows into iconVDOT NOVA CSC VDOT NRO TFOflows into iconVDOT NOVA CSC

National ITS Architecture Subsystems
mapped to the VDOT NOVA CSC:

National ITS Architecture Services
associated with VDOT NOVA CSC:

National ITS Architecture Functional Requirements
associated with VDOT NOVA CSC:

TIC Traveler Information Broadcast
  1. The center shall provide traffic and incident data to the media.
  2. The center shall disseminate event information to travelers.
  3. The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
  4. The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  5. The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
TIC Traveler Telephone Information
  1. The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
  2. The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  3. The center shall provide the capability to process dual-tone multi-frequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.