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VDOT EZ-Pass Customer Service Center

Status:

Existing

Definition:

This center is responsible for the back office administration of Virginia's toll systems including the Dulles Toll Road, the privately owned Dulles Greenway and others.

Stakeholder:

VDOT Central Office

Architecture Flow Diagrams
which include VDOT EZ-Pass Customer Service Center:

• VDOT EZ-Pass Customer Service Center Dulles Greenway
• VDOT EZ-Pass Customer Service Center Dulles Toll Road
• VDOT EZ-Pass Customer Service Center I-66 Express VDOT Operations Center

Architecture Flows
to/from the VDOT EZ-Pass Customer Service Center:

VDOT EZ-Pass Customer Service Center Dulles Greenway

• payment instructions


• toll coordination

VDOT EZ-Pass Customer Service Center Dulles Toll Road

• payment instructions

VDOT EZ-Pass Customer Service Center I-66 Express VDOT Operations Center

• toll coordination

Dulles GreenwayVDOT EZ-Pass Customer Service Center

• payment transactions

Dulles Toll RoadVDOT EZ-Pass Customer Service Center

• payment transactions

I-66 Express VDOT Operations CenterVDOT EZ-Pass Customer Service Center

• payment transactions


• toll coordination

National ITS Architecture Subsystems
mapped to the VDOT EZ-Pass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with VDOT EZ-Pass Customer Service Center:

• PS13 - Evacuation and Reentry Management -- (Graphic)
• TM10 - Electronic Toll Collection -- (Graphic)

National ITS Architecture Functional Requirements
associated with VDOT EZ-Pass Customer Service Center:

PAC Data Collection

1. The center shall collect toll operational data and roadway pricing data.
2. The payment administration center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
3. The center shall receive and respond to requests from ITS Archives for either a catalog of the toll data or for the data itself.
4. The payment administration center shall produce sample products of the data available.

PAC Payment Administration

1. For electronic toll payments requiring financial payment, the center shall process the financial information from toll plazas and manage an interface to a Financial Institution.
2. The center shall manage a local billing database for toll customers.
3. The center shall manage the details of toll payment violations based on vehicle information from the toll plaza, registration information from the Department of Motor Vehicles, invalid payment information from a Financial Institution, and previous violation information stored locally, and report such violations to appropriate law enforcement agencies.
4. The center shall exchange data with other toll agencies to coordinate toll transactions and pricing.