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HRT Operations Centers

Status:

Existing

Definition:

Hampton Roads Transit (HRT) Centers represents the Hampton Roads Transit operating in this region. It is operating within and between the cities of Norfolk, Virginia Beach, Chesapeake, Portsmouth, Hampton, Newport News and Suffolk. HRT operates a fleet of approximately 280 buses, 147 on-demand para-transit vehicles, 41 vanpool vehicles and four ferryboats.

Stakeholder:

Hampton Roads Transit (HRT)

Architecture Flow Diagrams
which include HRT Operations Centers:

• HRT Operations Centers Hampton Roads District Local Signal Centers
• HRT Operations Centers Hampton Roads Local Public Safety Centers
• HRT Operations Centers HRT Transit Vehicles
• HRT Operations Centers Passenger Rail Operations
• HRT Operations Centers TIDE Light Rail Operations
• HRT Operations Centers VDOT Hampton Roads TOC
• HRT Operations Centers WAT Operations Center

Architecture Flows
to/from the HRT Operations Centers:

HRT Operations Centers Hampton Roads District Local Signal Centers

• emergency transit schedule information


• emergency transit service response


• ISP coordination


• traffic control priority request


• transit and fare schedules


• transit emergency data


• transit incident information


• transit request confirmation


• transit system data

HRT Operations Centers Hampton Roads Local Public Safety Centers

• emergency plan coordination

HRT Operations Centers HRT Transit Vehicles

• alarm acknowledge


• transit schedule information


• transit traveler information


• transit vehicle operator information

HRT Operations Centers Passenger Rail Operations

• transit multimodal information


• transit service coordination


• transit traveler information coordination

HRT Operations Centers TIDE Light Rail Operations

• transit service coordination


• transit traveler information coordination

HRT Operations Centers VDOT Hampton Roads TOC

• emergency plan coordination


• emergency transit schedule information


• emergency transit service response


• incident information


• railroad advisories


• railroad schedules


• traffic control priority request


• transit and fare schedules


• transit request confirmation


• transit system status assessment

HRT Operations Centers WAT Operations Center

• transit service coordination

Hampton Roads District Local Signal CentersHRT Operations Centers

• incident information


• incident response status


• ISP coordination


• request transit information


• road network conditions


• traffic control priority status

Hampton Roads Local Public Safety CentersHRT Operations Centers

• emergency plan coordination

HRT Transit VehiclesHRT Operations Centers

• alarm notification


• demand response passenger and use data


• fare collection data


• transit vehicle conditions


• transit vehicle loading data


• transit vehicle location data


• transit vehicle operator authentication information


• transit vehicle schedule performance

Passenger Rail OperationsHRT Operations Centers

• multimodal information


• multimodal service data

TIDE Light Rail OperationsHRT Operations Centers

• transit service coordination

VDOT Hampton Roads TOCHRT Operations Centers

• emergency plan coordination


• emergency transit service request


• evacuation information


• incident information


• incident response status


• road network conditions


• transportation system status

WAT Operations CenterHRT Operations Centers

• transit service coordination

National ITS Architecture Subsystems
mapped to the HRT Operations Centers:

• Information Service Provider Subsystem
• Parking Operator Terminator
• Transit Management Subsystem

National ITS Architecture Services
associated with HRT Operations Centers:

• APTS01 - Transit Vehicle Tracking - HRT -- (Graphic)
• APTS02 - Transit Fixed-Route Operations - HRT -- (Graphic)
• APTS03 - Demand Response Transit Operations - HRT -- (Graphic)
• APTS04 - Transit Fare Collection Management - HRT -- (Graphic)
• APTS09 - Transit Signal Priority - HRT -- (Graphic)
• APTS10 - Transit Passenger Counting - HRT -- (Graphic)

National ITS Architecture Functional Requirements
associated with HRT Operations Centers:

Basic Information Broadcast

1. The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
2. The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
3. The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
4. The center shall disseminate parking information to travelers, including location, availability, and fees.

Transit Center Vehicle Tracking

1. The center shall monitor the locations of all transit vehicles within its network.
2. The center shall determine adherence of transit vehicles to their assigned schedule.
3. The center shall support an interface with a map update provider, or other appropriate data sources, through which updates of digitized map data can be obtained and used as a background for transit tracking and dispatch.
4. The center shall provide transit operational data to traveler information service providers.
5. The center shall provide collected transit probe data to traffic management centers and traveler information service providers for use in measuring current traffic conditions.

Transit Center Fixed-Route Operations

1. The center shall generate transit routes and schedules based on such factors as parameters input by the system operator, road network conditions, incident information, operational data on current routes and schedules, and digitized map data.
2. The center shall be able to generate special routes and schedules to support an incident, disaster, evacuation, or other emergency.
3. The center shall dispatch fixed route or flexible route transit vehicles
4. The center shall collect transit operational data for use in the generation of routes and schedules.
5. The center shall provide instructions or corrective actions to the transit vehicle operators based upon operational needs.
6. The center shall manage large deviations of individual transit vehicles, deviations in rural areas, and deviations of large numbers of vehicles.
7. The center shall generate the necessary corrective actions which may involve more than the vehicles concerned and more far reaching action, such as, the introduction of extra vehicles, wide area signal priority by traffic management, the premature termination of some services, etc.
8. The center shall exchange information with Maintenance and Construction Operations concerning work zones, roadway conditions, asset restrictions, work plans, etc.
9. The center shall disseminate up-to-date schedules and route information to other centers for fixed and flexible route services.

Transit Center Paratransit Operations

1. The center shall process trip requests for demand responsive transit services, i.e. paratransit. Sources of the requests may include traveler information service providers.
2. The center shall monitor the operational status of the demand response vehicles including status of passenger pick-up and drop-off.
3. The center shall generate demand response transit (including paratransit) routes and schedules based on such factors as parameters input by the system operator, what other demand responsive transit schedules have been planned, the availability and location of vehicles, the relevance of any fixed transit routes and schedules, road network information, and incident information.
4. The center shall dispatch demand response (paratransit) transit vehicles.
5. The center shall exchange information with Maintenance and Construction Operations concerning work zones, roadway conditions, asset restrictions, work plans, etc.
6. The center shall disseminate up-to-date schedules and route information to other centers for demand responsive transit services (paratransit).
7. The center shall collect the log of passenger boardings and alightings from the paratransit vehicles.

Transit Center Fare Management

1. The center shall manage the actual value of transit fares for each segment of each regular transit route, including the transmission of the information to transit vehicles and transit stops or stations.
2. The center shall provide the capability for a system operator to manage the transit fares and control the exchange of transit fare information.
3. The center shall process the financial requests from the transit vehicles or roadside and manage an interface to a Financial Institution.
4. The center shall support the payment of transit fare transactions using data provided by the traveler cards / payment instruments.
5. The center shall collect data on fare payment violations and send the data, including images of the violator, to the appropriate enforcement agency.
6. The center shall process requests for transit fares to be paid in advance.
7. The center shall process requests for the advanced payment of tolls and parking lot charges as well as other non-transportation services, e.g. yellow-pages services.
8. The center shall be capable of establishing emergency fare structures to override all other fares during disasters, states of emergency, or evacuations.
9. The center shall maintain a list of invalid traveler credit identities or bad tag lists that can be forwarded to transit vehicles and transit stops or stations.
10. The center shall collect fare statistics data to implement variable and flexible fare structures.
11. The center shall exchange fare and load information with other transit management centers, including potential Centralized Payments facilities.

Transit Center Passenger Counting

1. The center shall collect passenger count information from each transit vehicle.
2. The center shall calculate transit ridership data by route, route segment, transit stop, time of day, and day of week based on the collected passenger count information.
3. The center shall make the compiled ridership data available to the system operator and other applications.

Transit Center Signal Priority

1. The center shall analyze transit vehicle schedule performance to determine the need for priority along certain routes or at certain intersections.
2. The center shall send requests for priority along routes or at intersections to traffic management.
3. The center shall define business rules that govern use of transit vehicle signal priority, communicate these rules to the transit vehicle, and monitor transit vehicle requests for priority at signalized intersections.
4. The center shall provide transit operations personnel with the capability to control and monitor transit signal priority operations.

Transit Vehicle Operator Assignment

1. The center shall maintain records of a transit vehicle operator's performance. This may be done utilizing standardized performance evaluation criteria set forth by governmental regulations and transit operating company policies, assessing the transit vehicle operator's driving history, and assessing comments from the transit vehicle operator's supervisor(s) as well as noting any moving violations or accidents, supervisor comments, government regulations, and company policies.
2. The center shall assess the transit vehicle operator's availability based on previous work assignments, accumulated hours, plus health and vacation commitments.
3. The center shall assign transit vehicle operators to transit schedules based on their eligibility, route preferences, seniority, and transit vehicle availability.
4. The center shall provide an interface through which the transit vehicle operator information can be maintained - either from the transit vehicle operator, center personnel, or other functions.
5. The center shall generate supplemental vehicle operator assignments as required due to change events that occur during the operating day.

Transit Transportation Operations Data Collection

1. The center shall collect real-time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information.