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VDOT Smart-Tag EZ-Pass Customer Service Center

Status:

Existing

Definition:

This center is responsible for the back office administration of Virginia's toll systems including the Dulles Toll Road, the privately owned Dulles Greenway and others.

Stakeholder:

VDOT Central Office

Architecture Flow Diagrams
which include VDOT Smart-Tag EZ-Pass Customer Service Center:

• VDOT Smart-Tag EZ-Pass Customer Service Center George P. Coleman Bridge Toll Plaza
• VDOT Smart-Tag EZ-Pass Customer Service Center Regional Fare Payment Clearinghouse
• VDOT Smart-Tag EZ-Pass Customer Service Center VDOT ADMS

Architecture Flows
to/from the VDOT Smart-Tag EZ-Pass Customer Service Center:

VDOT Smart-Tag EZ-Pass Customer Service Center George P. Coleman Bridge Toll Plaza

• alert status


• toll advisories


• toll coordination


• toll instructions


• toll probe data


• toll service change response

VDOT Smart-Tag EZ-Pass Customer Service Center Regional Fare Payment Clearinghouse

• payment request

VDOT Smart-Tag EZ-Pass Customer Service Center VDOT ADMS

• toll probe data

George P. Coleman Bridge Toll PlazaVDOT Smart-Tag EZ-Pass Customer Service Center

• alert notification


• toll coordination


• toll service change request


• toll transactions

Regional Fare Payment ClearinghouseVDOT Smart-Tag EZ-Pass Customer Service Center

• transaction status

National ITS Architecture Subsystems
mapped to the VDOT Smart-Tag EZ-Pass Customer Service Center:

• Toll Administration Subsystem

National ITS Architecture Services
associated with VDOT Smart-Tag EZ-Pass Customer Service Center:

• ATMS10 - Electronic Toll Collection -- (Graphic)

National ITS Architecture Functional Requirements
associated with VDOT Smart-Tag EZ-Pass Customer Service Center:

Toll Administration

1. The center shall manage toll transactions, including maintaining a log of all transactions and toll pricing structure information.
2. The center shall dynamically price tolls based on current traffic condition information.
3. For electronic toll payments requiring financial payment, the center shall process the financial information from toll plazas and manage an interface to a Financial Institution.
4. The center shall manage a local billing database for toll customers.
5. The center shall manage the details of toll payment violations based on vehicle information from the toll plaza, registration information from the Department of Motor Vehicles, invalid payment information from a Financial Institution, and previous violation information stored locally, and report such violations to appropriate law enforcement agencies.
6. The center shall calculate traffic flow based on timestamped toll transactions for vehicle travel between successive toll plazas and send to other agencies.
7. The center shall respond to changes in toll prices from the Toll Administrator.
8. The center shall support requests for advanced toll payment and provide this information to its toll plazas.
9. The center shall support wide-area alerts from emergency centers by passing on the information to its toll plazas and the Toll Administrator.
10. The center shall support toll transactions by commercial fleet operators.