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VDOT Smart-Tag EZ-Pass Customer Service Center

Status:

Existing

Definition:

This center is responsible for the back office administration of Virginia's toll systems including the Dulles Toll Road, the privately owned Dulles Greenway and others.

Stakeholder:

VDOT Central Office

Architecture Flow Diagrams
which include VDOT Smart-Tag EZ-Pass Customer Service Center:

• VDOT Smart-Tag EZ-Pass Customer Service Center Dulles Greenway
• VDOT Smart-Tag EZ-Pass Customer Service Center Dulles Toll Road
• VDOT Smart-Tag EZ-Pass Customer Service Center HOT Operations Center
• VDOT Smart-Tag EZ-Pass Customer Service Center NRO Thornburg Center

Architecture Flows
to/from the VDOT Smart-Tag EZ-Pass Customer Service Center:

VDOT Smart-Tag EZ-Pass Customer Service Center Dulles Greenway

• toll advisories


• toll coordination


• toll instructions

VDOT Smart-Tag EZ-Pass Customer Service Center Dulles Toll Road

• toll advisories


• toll instructions

VDOT Smart-Tag EZ-Pass Customer Service Center HOT Operations Center

• toll advisories


• toll coordination


• toll instructions


• toll probe data


• toll service change response

VDOT Smart-Tag EZ-Pass Customer Service Center NRO Thornburg Center

• toll service change response

Dulles GreenwayVDOT Smart-Tag EZ-Pass Customer Service Center

• toll transactions

Dulles Toll RoadVDOT Smart-Tag EZ-Pass Customer Service Center

• toll transactions

HOT Operations CenterVDOT Smart-Tag EZ-Pass Customer Service Center

• toll transactions

NRO Thornburg CenterVDOT Smart-Tag EZ-Pass Customer Service Center

• toll service change request

National ITS Architecture Subsystems
mapped to the VDOT Smart-Tag EZ-Pass Customer Service Center:

• Toll Administration Subsystem

National ITS Architecture Services
associated with VDOT Smart-Tag EZ-Pass Customer Service Center:

• ATMS02 - Traffic Probe Surveillance -- (Graphic)
• ATMS10 - Electronic Toll Collection -- (Graphic)
• EM09 - Evacuation and Reentry Management -- Graphic 1 2 3

National ITS Architecture Functional Requirements
associated with VDOT Smart-Tag EZ-Pass Customer Service Center:

Toll Administration

1. For electronic toll payments requiring financial payment, the center shall process the financial information from toll plazas and manage an interface to a Financial Institution.
2. The center shall manage a local billing database for toll customers.
3. The center shall manage the details of toll payment violations based on vehicle information from the toll plaza, registration information from the Department of Motor Vehicles, invalid payment information from a Financial Institution, and previous violation information stored locally, and report such violations to appropriate law enforcement agencies.
4. The center shall exchange data with other toll agencies to coordinate toll transactions and pricing.

Toll Data Collection

1. The center shall collect toll operational data and pricing data.
2. The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
3. The center shall receive and respond to requests from ITS Archives for either a catalog of the toll data or for the data itself.
4. The center shall be able to produce sample products of the data available.