City of Andover 911

Interconnects - Flows - Entities - Services - Functional Requirements

Definition:

The City of Andover 911 system is responsible for 911 call-taking and dispatch of public safety vehicles in the city.

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Systems Interconnected
with the City of Andover 911

City of Andover Public Safety Vehicles City of Andover TOC Sedgwick County 911 Suburban Public Safety Vehicles

Interconnect Diagram

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Architecture Flow Diagrams
which include City of Andover 911:

• City of Andover 911 City of Andover Public Safety Vehicles
• City of Andover 911 City of Andover TOC
• City of Andover 911 Sedgwick County 911
• City of Andover 911 Suburban Public Safety Vehicles

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Architecture Flows
to/from the City of Andover 911:

City of Andover 911City of Andover Public Safety Vehicles

• decision support information


• emergency dispatch requests


• suggested route

City of Andover 911City of Andover TOC

• alert notification


• incident information


• incident response status


• road network probe information

City of Andover 911Sedgwick County 911

• alert notification coordination


• alert status


• emergency plan coordination


• emergency routes


• emergency traffic control information


• evacuation coordination


• incident command information coordination


• incident information


• incident notification


• incident notification response


• incident report


• incident response coordination


• resource coordination


• resource deployment status


• transportation system status

City of Andover 911Suburban Public Safety Vehicles

• emergency dispatch requests

City of Andover Public Safety VehiclesCity of Andover 911

• emergency dispatch response


• emergency vehicle tracking data


• incident status

City of Andover TOCCity of Andover 911

• alert status


• incident information


• road network conditions


• road network status assessment

Sedgwick County 911City of Andover 911

• alert notification


• alert notification coordination


• incident command information coordination


• incident information


• incident notification


• incident notification response


• incident report


• incident response coordination


• incident response status


• resource coordination


• resource request


• transportation system status

Suburban Public Safety VehiclesCity of Andover 911

• emergency dispatch response


• incident status

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National ITS Architecture Subsystems
mapped to the City of Andover 911:

• Emergency Management Subsystem
• Emergency Telecommunications System Terminator

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National ITS Architecture Services
associated with City of Andover 911:

• EM01 - City of Andover Emergency Call-Taking and Dispatch -- (Graphic)

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National ITS Architecture Functional Requirements
associated with City of Andover 911:

1. The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
2. The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
3. The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
4. The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
5. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
6. The center shall update the incident information log once the emergency system operator has verified the incident.

1. The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
2. The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
3. The center shall relay location and incident details to the responding vehicles.
4. The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
5. The center shall store and maintain the emergency service responses in an action log.
6. The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.