Santa Rosa Island Authority Customer Service Center

Status: Existing

Description: Customer Service Center for the Santa Rosa Island Authority, providing administrative back office and customer support functions for the electronic toll system.

Stakeholder: Santa Rosa Island Authority

Architecture Flow Diagrams
which include Santa Rosa Island Authority Customer Service Center:

• Santa Rosa Island Authority Customer Service Center County Sheriff Dispatch
• Santa Rosa Island Authority Customer Service Center Financial Institution Systems
• Santa Rosa Island Authority Customer Service Center Florida DMV Licensing and Registration System
• Santa Rosa Island Authority Customer Service Center Local Police Dispatch
• Santa Rosa Island Authority Customer Service Center Santa Rosa Island Authority Toll Collection Systems

Architecture Flows
to/from the Santa Rosa Island Authority Customer Service Center:

Santa Rosa Island Authority Customer Service Center County Sheriff Dispatch

• payment violation notification

Santa Rosa Island Authority Customer Service Center Financial Institution Systems

• payment request

Santa Rosa Island Authority Customer Service Center Florida DMV Licensing and Registration System

• license request

Santa Rosa Island Authority Customer Service Center Local Police Dispatch

• payment violation notification

Santa Rosa Island Authority Customer Service Center Santa Rosa Island Authority Toll Collection Systems

• payment instructions

Financial Institution SystemsSanta Rosa Island Authority Customer Service Center

• settlement

Florida DMV Licensing and Registration SystemSanta Rosa Island Authority Customer Service Center

• registration

Santa Rosa Island Authority Toll Collection SystemsSanta Rosa Island Authority Customer Service Center

• payment transactions

National ITS Architecture Subsystems
mapped to the Santa Rosa Island Authority Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with Santa Rosa Island Authority Customer Service Center:

• TM10 - Electronic Toll Collection (Santa Rosa Island Authority) -- (Graphic)