Florida Statewide Tolling Customer Service Center

Status: Planned

Description: This future element represents a centralized, state–managed customer service center for tolling. Tolling information would be sent from individual toll plazas to this customer service center.

Stakeholder: State of Florida

Architecture Flow Diagrams
which include Florida Statewide Tolling Customer Service Center:

• Florida Statewide Tolling Customer Service Center County Court System
• Florida Statewide Tolling Customer Service Center FHP Regional Dispatch
• Florida Statewide Tolling Customer Service Center Financial Institutions
• Florida Statewide Tolling Customer Service Center Florida 511
• Florida Statewide Tolling Customer Service Center Florida License Registration and Fuel Tax System
• Florida Statewide Tolling Customer Service Center FTE SunPass Toll Collection System
• Florida Statewide Tolling Customer Service Center GMX Toll Collection System (MTS)
• Florida Statewide Tolling Customer Service Center SunPass CSC Web Site

Architecture Flows
to/from the Florida Statewide Tolling Customer Service Center:

Florida Statewide Tolling Customer Service Center County Court System

• payment violation notification

Florida Statewide Tolling Customer Service Center FHP Regional Dispatch

• payment violation notification

Florida Statewide Tolling Customer Service Center Financial Institutions

• payment request

Florida Statewide Tolling Customer Service Center Florida 511

• toll data

Florida Statewide Tolling Customer Service Center Florida License Registration and Fuel Tax System

• license request

Florida Statewide Tolling Customer Service Center FTE SunPass Toll Collection System

• payment instructions

Florida Statewide Tolling Customer Service Center GMX Toll Collection System (MTS)

• payment instructions

Florida Statewide Tolling Customer Service Center SunPass CSC Web Site

• toll data

Financial InstitutionsFlorida Statewide Tolling Customer Service Center

• settlement

Florida 511Florida Statewide Tolling Customer Service Center

• toll data request

Florida License Registration and Fuel Tax SystemFlorida Statewide Tolling Customer Service Center

• registration

FTE SunPass Toll Collection SystemFlorida Statewide Tolling Customer Service Center

• payment transactions

GMX Toll Collection System (MTS)Florida Statewide Tolling Customer Service Center

• payment transactions

SunPass CSC Web SiteFlorida Statewide Tolling Customer Service Center

• toll data request

National ITS Architecture Subsystems
mapped to the Florida Statewide Tolling Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with Florida Statewide Tolling Customer Service Center:

• TM10 - Electronic Toll Collection (Florida Statewide Tolling) -- (Graphic)