VDOT Smart-Tag EZ-Pass Customer Service Center

Status: Existing

Description: This center is responsible for the back office administration of Virginia's toll systems including the Dulles Toll Road, the privately owned Dulles Greenway and others.

Stakeholder: VDOT Central Office

Architecture Flow Diagrams
which include VDOT Smart-Tag EZ-Pass Customer Service Center:

• VDOT Smart-Tag EZ-Pass Customer Service Center George P. Coleman Bridge Toll Plaza
• VDOT Smart-Tag EZ-Pass Customer Service Center Regional Fare Payment Clearinghouse
• VDOT Smart-Tag EZ-Pass Customer Service Center VDOT ADMS

Architecture Flows
to/from the VDOT Smart-Tag EZ-Pass Customer Service Center:

VDOT Smart-Tag EZ-Pass Customer Service Center George P. Coleman Bridge Toll Plaza

• payment instructions


• toll coordination


• toll probe data


• toll service change response

VDOT Smart-Tag EZ-Pass Customer Service Center Regional Fare Payment Clearinghouse

• payment request

VDOT Smart-Tag EZ-Pass Customer Service Center VDOT ADMS

• toll probe data

George P. Coleman Bridge Toll PlazaVDOT Smart-Tag EZ-Pass Customer Service Center

• payment transactions


• toll coordination


• toll service change request

Regional Fare Payment ClearinghouseVDOT Smart-Tag EZ-Pass Customer Service Center

• settlement

National ITS Architecture Subsystems
mapped to the VDOT Smart-Tag EZ-Pass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with VDOT Smart-Tag EZ-Pass Customer Service Center:

• TM10 - Electronic Toll Collection -- (Graphic)