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VDOT Customer Call Center

Status:

Existing Voice Comm.

Definition:

VDOT Customer Call Center provides a central location for call-taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder:

VDOT Central Office

Systems Interconnected
with the VDOT Customer Call Center


Architecture Flow Diagrams
which include VDOT Customer Call Center:

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center flows into icon VDOT NRO MPSTOC - TOC/ATMS VDOT Customer Call Center flows into icon VDOT NRO TFO VDOT NOVA District Construction Managementflows into iconVDOT Customer Call Center VDOT NOVA District Maintenanceflows into iconVDOT Customer Call Center VDOT NRO MPSTOC - Signal Centerflows into iconVDOT Customer Call Center VDOT NRO MPSTOC - TOC/ATMSflows into iconVDOT Customer Call Center VDOT NRO Operations Maintenanceflows into iconVDOT Customer Call Center VDOT NRO TFOflows into iconVDOT Customer Call Center

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

National ITS Architecture Services
associated with VDOT Customer Call Center:

  • none

National ITS Architecture Functional Requirements
associated with VDOT Customer Call Center:

  • none