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VDOT Customer Call Center

Status:

Existing Voice Comm.

Definition:

VDOT Customer Call Center provides a central location for call-taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder:

VDOT Central Office

Architecture Flow Diagrams
which include VDOT Customer Call Center:

• VDOT Customer Call Center VDOT SWR Maintenance Residencies
• VDOT Customer Call Center VDOT SWRO TOC/ATMS

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center VDOT SWR Maintenance Residencies

• equipment maintenance request

VDOT Customer Call Center VDOT SWRO TOC/ATMS

• emergency traveler information


• equipment maintenance request


• road network conditions

VDOT SWRO TOC/ATMSVDOT Customer Call Center

• emergency traveler information


• road network conditions


• transportation system status

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

• Transportation Information Center Subsystem

National ITS Architecture Services
associated with VDOT Customer Call Center:

• none

National ITS Architecture Functional Requirements
associated with VDOT Customer Call Center:

none