Traveler Information Services
VDOT provides traveler information to the public through various dissemination media including 511, VMS, HAR and through private media sources in the Northern Virginia area. VDOT also operates a customer service center that travelers can call for additional travel related emergencies. VDOT also works with several private ISPs to provide on-demand traveler services information including descriptions of destinations and services, route guidance, and accurate traffic and weather conditions tailored specifically to the need of their customers. Metropolitan Washington regional traveler information is a need in the area and is being addressed by several regional initiatives such as the regional 511 initiatives and CapCOM.
Media- Provide regular traffic conditions information through traditional media (Television, FM Radio)
- Provide alerts, advisories to travelers to enable traveling public to make better informed decisions both pre-trip and en-route
- Request traffic and incident information from information service providers and traffic management agencies (STC, STSS, CAPCOM etc)
- Coordinate with other public and private ISPs for traffic images and information
- Collect and diseeminate traffic conditions, advisories, incident information, maintenance and construction information, winter road conditions, air quality and weather information to other agencies including adjacent STCs, other regional traffic managemnet agencies like CHART, DDOT ITMS/TOC, CAPCOM, and private ISPs
- Provide customer services including customer complaints, incident information and maintenace and construction information
- Install and maintain detection (CCTV, Radar) and dissemination devices (DMS, HAR)
- Serve as the statewide ATIS Clearinghouse for Virginia. Data from the clearinghouse will be used for 511 telephone and website services as well as other traveler dissemination methods