VDOT Customer Call Center

Status: Existing Voice Comm

Description: VDOT Customer Call Center provides a central location for call–taking and voice interface with the VDOT Residencies and VDOT Traffic Operations Centers.

Stakeholder: VDOT Central Office

Architecture Flow Diagrams
which include VDOT Customer Call Center:

• VDOT Customer Call Center VDOT District Maintenance and Construction Residencies
• VDOT Customer Call Center VDOT Local Traffic Operations Centers
• VDOT Customer Call Center VDOT Public Affairs
• VDOT Customer Call Center VDOT Statewide ATMS
• VDOT Customer Call Center Virginia Statewide 511

Architecture Flows
to/from the VDOT Customer Call Center:

VDOT Customer Call Center VDOT District Maintenance and Construction Residencies

• equipment maintenance request

VDOT Customer Call Center VDOT Local Traffic Operations Centers

• emergency traveler information


• equipment maintenance request


• incident information


• road network conditions

VDOT Customer Call Center VDOT Public Affairs

• incident information


• road network conditions

VDOT Customer Call Center VDOT Statewide ATMS

• emergency traveler information


• equipment maintenance request


• incident information


• road network conditions

VDOT Customer Call Center Virginia Statewide 511

• voice-based traveler information

Virginia Statewide 511VDOT Customer Call Center

• voice-based traveler request

National ITS Architecture Subsystems
mapped to the VDOT Customer Call Center:

• Data Distribution System Subsystem
• Transportation Information Center Subsystem

National ITS Architecture Services
associated with VDOT Customer Call Center:

• none