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VDOT NOVA CSC

Status:

Existing

Definition:

VDOT NOVA Customer Service Center (CSC) is responsible for providing transportation information to the public once obtained from the TMC.

Stakeholder:

VDOT NOVA District Office

Systems Interconnected
with the VDOT NOVA CSC


Architecture Flow Diagrams
which include VDOT NOVA CSC:

Architecture Flows
to/from the VDOT NOVA CSC:

VDOT NOVA CSC flows into icon Media Outlets VDOT NOVA CSC flows into icon NRO Thornburg Center VDOT NOVA CSC flows into icon Private Sector ISP Centers VDOT NOVA CSC flows into icon VDOT Fredericksburg District Maintenance and Construction Residencies VDOT NOVA CSC flows into icon VDOT Fredericksburg District Traffic Signal Center VDOT NOVA CSC flows into icon VDOT NOVA District Construction Management VDOT NOVA CSC flows into icon VDOT NOVA District Maintenance VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - Signal Center VDOT NOVA CSC flows into icon VDOT NRO MPSTOC - TOC VDOT NOVA CSC flows into icon VDOT NRO TFO VDOT NOVA CSC flows into icon Virginia Statewide Information Clearinghouse Media Outletsflows into iconVDOT NOVA CSC NRO Local Transit Centersflows into iconVDOT NOVA CSC NRO Thornburg Centerflows into iconVDOT NOVA CSC Private Sector ISP Centersflows into iconVDOT NOVA CSC VDOT Fredericksburg District Maintenance and Construction Residenciesflows into iconVDOT NOVA CSC VDOT Fredericksburg District Traffic Signal Centerflows into iconVDOT NOVA CSC VDOT NOVA District Construction Managementflows into iconVDOT NOVA CSC VDOT NOVA District Maintenanceflows into iconVDOT NOVA CSC VDOT NRO MPSTOC - Signal Centerflows into iconVDOT NOVA CSC VDOT NRO TFOflows into iconVDOT NOVA CSC VDOT Public Affairsflows into iconVDOT NOVA CSC VDOT Video Clearinghousesflows into iconVDOT NOVA CSC

National ITS Architecture Subsystems
mapped to the VDOT NOVA CSC:

National ITS Architecture Services
associated with VDOT NOVA CSC:

National ITS Architecture Functional Requirements
associated with VDOT NOVA CSC:

Basic Information Broadcast
  1. The center shall disseminate traffic and highway condition information to travelers, including incident information, detours and road closures, event information, recommended routes, and current speeds on specific routes.
  2. The center shall disseminate maintenance and construction information to travelers, including scheduled maintenance and construction work activities and work zone activities.
  3. The center shall disseminate transit routes and schedules, transit transfer options, transit fares, and real-time schedule adherence information to travelers.
  4. The center shall disseminate event information to travelers.
  5. The center shall provide the capability to support requests from the media for traffic and incident data.
Traveler Telephone Information
  1. The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
  2. The center shall provide the capability to process traveler information requests from a traveler telephone information system.
  3. The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.