Physical Object: Emergency Management Center
Emergency Call-Taking
Overview
"Emergency Call-Taking" supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
This application object is included in the "Emergency Management Center" physical object.
This application object is related to the "Emergency Call-Taking" enterprise object resource.
This application object is included in the following applications:
Functionality
- 5.1.1.1: Coordinate Emergency Inputs
- 5.1.1.3: Collect Incident And Event Data
- 5.1.2: Determine Coordinated Response Plan
- 5.1.3: Communicate Emergency Status
- 5.1.4: Manage Emergency Response
- 5.2: Provide Operator Interface for Emergency Data
Information Flows
A-Interconnects
| Source Physical Object | Source Application Object | A-Interconnect | Destination Physical Object | Destination Application Object | Bidirectional? |
|---|---|---|---|---|---|
| Emergency Management Center | Emergency Call-Taking | emergency system operator interaction | Emergency System Operator | True | |
| Emergency Management Center | Emergency Call-Taking | incident report | Other Emergency Management Centers | True | |
| Emergency System Operator | emergency system operator interaction | Emergency Management Center | Emergency Call-Taking | True | |
| Other Emergency Management Centers | incident report | Emergency Management Center | Emergency Call-Taking | True |