NCTA Customer Service Center
Status
Existing
Description
Customer Service Centers (CSCs) for NCTA's electronic toll system, providing administrative back–office and customer support functions for the electronic toll system.
Stakeholders
Physical Objects
Functional Objects
| Functional Object | Description | User Defined |
|---|
| PAC Payment Administration | 'PAC Payment Administration' provides administration and management of payments associated with electronic toll collection, parking payments, and other e–payments. It provides the back office functions that support enrollment, pricing, payment reconciliation with financial institutions, and violation notification to enforcement agencies. It also supports dynamic pricing to support demand management. Secure communications with the financial infrastructure and distributed payment infrastructure, including toll plazas, support electronic payments and other ancillary requirements such as lost payment device identification and management. | False |
|---|
Physical Standards
| SDO | Document # | Title | User Defined |
|---|
| NEMA | NEMA TS 8 | Cyber and Physical Security for Intelligent Transportation Systems (ITS) | False |
|---|
Interfaces To
(View Context Diagram)